Darrell Brown

I traded my vehicle to Freedom Chevrolet Buick GMC two months ago, and they still haven't paid off my trade-in loan as agreed. This negligence has resulted in collection calls from my lender and damage to months ago, and they still haven't paid off my trade-in loan as agreed. This negligence has resulted in collection calls from my lender and damage to my credit score. My attempts to resolve this issue have been met with indifference. Phone calls to the dealership go nowhere - I'm repeatedly promised callbacks that never happen. When I visited in person, I was initially asked to wait 10 minutes, only to be completely forgotten. Upon following up at their office, I was rudely told they were busy with "other customers" and threatened that they wouldn't help me at all unless I went back to the waiting area. It's been two full months, my loan is now delinquent, and I have no idea when or if they plan to fulfill their obligation to pay off my trade-in. Their unprofessional conduct and failure to honor our agreement is completely unacceptable. I would strongly caution anyone considering doing business with this dealership. More

Report | Print

Had the best dealer Darrell Brown, he was helpful and present and catered to all my needs. I would highly recommend this dealership to anyone that is needing a vehicle. present and catered to all my needs. I would highly recommend this dealership to anyone that is needing a vehicle. More

Report | Print

I had contacted Freedom Chevrolet about buying a 2021 Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , bu Chevy Traverse. I was sent some information about two Chevy Traverse the next day. Early in the morning the next day someone named Andrea called , but I missed the call. I called back 5 minutes to the number she left for me to return her call and number stated I reached them after hour. I googled the dealership number and Calle about the vehicle. I spoke someone and they stated that they would have a dealer call me back. I received a call from someone named David and he told me they only had one Traverse left on there lot. I told him vin of the Traverse I was interested in and he said it was probably on order and he was going call me back because he was trying to find information about the vehicle I was interested in. Darrell never called me back. So I called the number the lady Andrea called me from and a man answered the phone and took a message. Later that night, I looked at my emails and a lady named Letica from dealership had sent message. She asked me to make a bid and any reasonable bid would be accepted by her director. The Chevy Traverse was priced at 38,380 and told 32,380, since I was asked to make a bid on the vehicle. Letica sent me email back asking when can I come in. So I thought my bid was accepted. So I sent her a email back stating that I stay in Louisiana and I asked can do all the business remotely. I asked her to call me after she never responded to the email, I sent. When she called me, I told her I was interested in the Chevy Traverse that I was sent information about and she said because of pandemic I would have come in person to fill out paperwork. I asked her do they have or if going to get the Chevy Traverse I was sent information about. She told me a vin number and I told her that was not the one I was sent information about. I gave her the vin and she said she would call me back in 10 minutes. A hour had passed and I called her back and a operator said she was with customer. So stated that I was waiting Letica called me back about Chevy Traverse. The man said, she probably did not call you back because she was not sure if was serious about buying a vehicle. I told him I been calling three days about this vehicle, how you don’t think I’m not serious. So a hour later I called back to speak to Letica and she told me that was no Chevy Traverse left on lot and back order. I told her I been trying get a vehicle for three days. The only reason I choose there lot is because I went through the Chevy.com site and they said that y’all had the color I wanted. I asked her why were you telling me to come in if you didn’t have the any Traverses. Letica then said that’s why we tell y’all have to come in. I told Letica you was the first person in last three days that ever told me that. I told her if I would I drove over 400 miles to get get there and y’all did not have any Traverses, I would been very upset. I told her y’all wasted my time for three days. I was trying buy vehicle and I should not had to hunt y’all down. I asked to seek to a supervisor and she said she was going tell him to call me. She told me they had a demo vehicle on there lot and she would send me pictures, but she never sent them. I called back about 30 minutes later to speak to a supervisor and I explain to the guy, what was going on and he said, he would have someone to call me back. A supervisor Johnny, call me back and I told him the problem I have been having. He stated that he would have tell the people over him, that communication between online sells and lot was experiencing difficult. I told him I had problems with people who worked on the lot too. He said, he was going investigate to see who I spoke with. I told him I should have not been having to run people down to by a vehicle. They wasted my time for three days. I could have brought one of the Traverse that was on back order, if they had not been playing around for three days. I do not recommend anyone from out of state to try but a car from Freedom Chevy because they will would waste your time. I could have been looked at another dealer, if they were not serious about selling me a 2021 Chevy Traverse. More

Report | Print