Darnell Desforges

General Manager of Ford Levittown, Charles Ricottoni, please hear me at least through Reviews. Thank you, On August 30, 2024, I gave my truck to Ford Services for a guaranteed repair of my transmiss please hear me at least through Reviews. Thank you, On August 30, 2024, I gave my truck to Ford Services for a guaranteed repair of my transmission. This car is my only source of income as a single mother of 3. I waited over a month to get a loan for this car. My Ram 1500, 2021 only had 34,000 miles. It was new and beautiful. This truck was keeping my entire business afloat. Without this income i have no way to take care of my family. On September 16th, I was informed by Ford that my car had crashed in the streets of NY and declared a total loss (by incident report made by local police). I was told not to worry about anything, they will handle the insurance and make sure I have a car. On September 28th they called me to say they wanted their loaned car back - which was supposed to be with me until the end of October. I kindly asked for them to extend the time for the loaned car as I had no truck, my insurance still hadn't been figured out (as promised by them), and i had no new financing. Nothing but stress. The next day a very hostile lady called me curing and yelling claiming I was keeping their car “hostage”, and that they were not responsible for my total loss car. She threatened to report me to the police if I didn't return the car immediately. It was the evening and I lived 1 hour away from the place and would have no car to come back home with. She called me a liar saying they didnt crash my truck. How is that true? Who crashed my car, Charles? If i left it at your service and one of your employees are cursing at me saying they didnt do it then who did? I called her managers and they kindly allowed me to return the car the next day. The following morning nobody tried to hear me, help me or understand me. General Manager of Ford Charles Riccotoni met with me and ignored me totally. He said this had nothing to do with Ford in a very arrogant and condescending tone. Now let's think logically, if I gave my truck to Ford over a month ago and now that said truck is totaled and gone, whose fault is it? If it was in the responsibility of Ford and they messed up its not their fault? Instead of reasoning with me they instead tried to sell me one of their own trucks. Even if I wanted to, because I bought this car a year ago my credit score is still down, so I wouldn't get approval. No help was offered whatsoever. So, Charles, from what I have gathered here, Ford service believes it is fair to crash and destroy a person's car, send one of their employees to scream and curse at them and offer no help or compensation in return. This is extremely disappointing as I thought Ford was a big car company that takes care of their reputation. More

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Great team at Levittown Ford. Got my new Maverick in just a few hours. Leo was my sales rep. He was very helpful throughout the process. From test drive to deliver the car. Also, Got my new Maverick in just a few hours. Leo was my sales rep. He was very helpful throughout the process. From test drive to deliver the car. Also, Eric the finance manager found the best financing option for me. And the sales managers also helped me get my Fordpass rewards towards my deal. If you want a Ford or any used car go to Levittown ford. They are the best. More

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Such an amazing experience, I bought my used bmw here and everything went quick and smooth. everything went quick and smooth. More

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Horrible customer service. Do Not go to this dealership. Incompetent service department. They lie to.you, do not perform the services they said they will, and then damage your Do Not go to this dealership. Incompetent service department. They lie to.you, do not perform the services they said they will, and then damage your car and try to cover up the damage. The sales department is comprised of liars... More

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Was shopping for a new Expedition and met with Luis Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the Perez-Mendoza. He knew the truck inside and out and gave me a fair value on my trade. The managers Darnell Desforges and Danny Krauciunas made the process extremely easy and they were able to get me into the new truck in just a few hours! One of the best and easiest experiences I have every had a dealership. Will definitely refer friends and family to the dealer! More

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After going to countless dealerships looking for a car. .I ended up at Levittown Ford where I met with Treigh Washington I Toñd him what I wanted and his manager Darnell dDesforged came and spoke to me an .I ended up at Levittown Ford where I met with Treigh Washington I Toñd him what I wanted and his manager Darnell dDesforged came and spoke to me and made me feel like this was where I wanted to purchase my car.. I highly recommend going to there and asking to work with those Two..Thank you Levittown Ford for my new explorer More

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I purchased a ford bronco from Levittown ford I was so excited I didn't notice a small scratch on the passenger door. When I noticed the next day I called to speak to a manager I spoke to Darnell he made excited I didn't notice a small scratch on the passenger door. When I noticed the next day I called to speak to a manager I spoke to Darnell he made me feel comfortable that it would be taken care of. His manager Danial K I can't spell his last name he scheduled for me to come in and they got it taken care of. Thank you guys so much most places forget about you after you pick up your car but they made sure I still feel valued. I will definetly come back More

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Darnell Desforges took his time with me and my wife helped us find the right car that fit our needs at the price we wanted to be helped us find the right car that fit our needs at the price we wanted to be More

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Darnell was exceptional! He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He de He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! More

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Darnell was exceptional! He went above and beyond to help my husband and I. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! He went above and beyond to help my husband and I. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! More

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