Darius Carraway

WPONDER11 responded

As you might expect from a dealership of this caliber, no one from the management team ever contacted us. Today we had to visit the dealership in effort to obtain copies of all the paperwork never emailed or sent via mail. As expected, Darius was very attentive and upon request, asked David Mayer finance director if he would meet with us. David Mayer agreed to meet with us. We explained we purchased a vehicle over 35 days ago. Paperwork was never emailed or mailed as it was supposed to be. We explained we have made numerous requests for it and have not been able to receive it. It was unclear to him why it was not provided at purchase. Mr. Mayer confirmed our mailing address and explained there was not an email provided or in the paperwork and that is why it was not emailed. However, it should have been printed at purchased or mailed upon request. Mr. Mayer provided a printed copy of the paper work. After reviewing the paperwork on page 1 of the ADOT Title and Registration Application the email address had been provided and was in the paperwork. Mistakes happen but these are basic, simple details in the handling of the sale of a car. If you cannot handle the basics what happens to the bigger things. They should serve as red flags before anyone considers giving their business to this dealer. With the built-in profit from their $399 junk tint fee, and $699 doc fee the very least they could provide is the basic curtsey of being responsive.