Daren Ball | Page 2

David Wang has helped me and my wife with 2 purchase's now, he is great to work with and really take's care of his customers. He and the rest of the RBM team have truly earned our continued business. now, he is great to work with and really take's care of his customers. He and the rest of the RBM team have truly earned our continued business. More

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Always outstanding service. After opting to not invest in repairs for my 2014 GL450, Andy did a superb job of expediting finding a suitable used car that was fully equipped to match my needs, including the t repairs for my 2014 GL450, Andy did a superb job of expediting finding a suitable used car that was fully equipped to match my needs, including the tow package I needed for use the next day. Andy was extremely professional, patient, and worked to make sure I was happy with my trade-in value. Ramona was amazing! She handled the financing and paperwork end with lightening speed and efficiency. And most of all, I really appreciated the team for staying late and helping me clear out my old vehicle. More

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I just had a wonderful car buying experience! Gwen Moss was great to work with and I love my GLE 350. I highly recommend Gwen and RBM of Alpharetta. was great to work with and I love my GLE 350. I highly recommend Gwen and RBM of Alpharetta. More

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We have bought 2 cars from Jeff Twiggs at this dealership. He is so friendly, honest and enthusiastic whenever we deal with him. We are more than pleased and wouldn’t hesitate to refer friends and dealership. He is so friendly, honest and enthusiastic whenever we deal with him. We are more than pleased and wouldn’t hesitate to refer friends and family to buy a car from Jeff. More

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The customer experience was really the best. Gwen Moss went far and beyond to accommodates our needs. She updated us via text messages, and phone calls on the various stages in the process. We even went h went far and beyond to accommodates our needs. She updated us via text messages, and phone calls on the various stages in the process. We even went home with a full tank. More

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Most of what makes an incredible customer experience has to do with the interaction you have with a sales person. I can say without hesitation that Dan Berry is one of the most human-centric and caring indi to do with the interaction you have with a sales person. I can say without hesitation that Dan Berry is one of the most human-centric and caring individuals you have at RBM. You should be so pleased to have him. Thank you! More

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Daren Ball is the Service Advisor you want. He's highly professional, listens to your concerns, and recognizes customer loyalty to RMB/MB. Relative to the other service managers who are good, Daren doesn't professional, listens to your concerns, and recognizes customer loyalty to RMB/MB. Relative to the other service managers who are good, Daren doesn't dismiss customer questions/concerns; he takes the time to thoroughly investigate any issue, comes back with his findings and recommendations. Really good customer experience. Thx Daren! KS More

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I completely recommend RBM of Alpharetta. Daren Ball was a fantastic service advisor. He was knowledgeable, courteous, and a pleasure to work with. I own two Mercedes and I drive an hour to utilize their a fantastic service advisor. He was knowledgeable, courteous, and a pleasure to work with. I own two Mercedes and I drive an hour to utilize their service department. Keep up the great work. Thank you again for excellent service start to finish. More

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My last service loaner experience I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying I am very unhappy with my last service loaner experience, I was charged huge money including their profit to replace a flat tire. So instead of paying a loaner I could have rented a car lot cheaper and service manager did not even spoke to me directly in resolving this issue. More

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Most caring organization ever Charlene and Darrell Montonaro could not be any more pleased with our experience at RBM of Alpharetta, GA Mercedes Benz /dealership. Our primary sales Charlene and Darrell Montonaro could not be any more pleased with our experience at RBM of Alpharetta, GA Mercedes Benz /dealership. Our primary sales representative, Vadim Russu, made every effort to get an answer to our every concern and question. Whatever department was in charge of a particular area of concern, Mr Russu would excuse himself to contact a member of that department in order to give us the most correct answer, sometimes bringing that person with him to answer us directly. Honestly, we have NEVER received so much care and concern for our comfort level. We have never been interested in a lease arrengement, but Mr. Russu went over the Mercedes-Benz arrangement, THREE TIMES, comparing other arrangements to yours, and we COMFORTABLY decided to make the lease arrangement. I have been involved in the automobile business, some years ago with VOA, and I have never experienced such a careful, hard working person as Mr. Russu. We want to do the right thing by him, but fear he will be promoted to a position where he would not be able to be our representativ. That probably wouldn't matter because whomever we have will do a special job for us. On a scale of one to ten, we give Mr. Russu a resounding TWENTY!!! More

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