Dante Lopez
Dante Lopez at Island Hyundai
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Dante Lopez

Service Manager

Island Hyundai

1590 Hylan Blvd
Staten Island, NY 10305

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13 Reviews

Dealership Experience

8 yrs, 5 mos

Languages Spoken

Spanish Spanish

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rated

13 Reviews

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13 Reviews of Dante Lopez

February 01, 2024

Dealership Rating
Employee Rating

The service department at this dealership has to be the worst I ever experienced regarding a issue with condensation in the headlight assembly this is clearly a defective headlight assembly but instead of More

by ocd dude
Service Communication
Recommend Dealer
No
Feb 05, 2024

Island Hyundai responded

Thank you for sharing your feedback. We apologize for any inconvenience or frustration you may have experienced with our service department. If you would like to discuss this matter further, please contact us directly at (844) 672-6134 so we can address your concerns and work towards a resolution. Customer satisfaction is our top priority and we are committed to providing high-quality service to all of our customers.

Feb 06, 2024

ocd dude responded

My concern is I have a car with a defective headlight assembly that has a constant condensation problem that has never gone away What can resolve this issue would be a replacement of the defective headlight assembly considering the car is under warranty being it’s a 2023 This is part of a conversation with a consumer affairs agent from Hyundai (Please know that I agree with you 100%. I did reach out and ask them to just complete the repair for you. Unfortunately, as most people are unaware the dealerships are independently owned and operated so they don't allow me to intervene or authorize repairs. I did make the argument with them that this is occurring, and you have taken the necessary steps as we advised and still the concern is present). I should not have to waste my time debating if this is a problem or normal So if a replacement happens that will resolve my issue if not I am prepared to file complaints with the BBB auto line Let me know what your stance will be on this matter

January 17, 2024

Dealership Rating
Employee Rating

My Hyundai Elantra 2023 N line Does not work with the key fab will not start the car keeps saying no key in car it will detect it so if I don’t carry the secondary key fab I am stuck wherever I am.They chec More

by sneglia6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024

Island Hyundai responded

Please give our Service Manager a call at (844) 672-6135 so that we can assist you further with your Hyundai Elantra.

December 29, 2023

Dealership Rating
Employee Rating

Island Hyundai Service was a terrible experience from start to finish. I’m currently under contract for a 3 year lease on my Elantra. My car is currently under warranty so a basic tire rotation and oil c More

by Alrbusiness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024

Island Hyundai responded

Please give our Service Manager a call at (844) 672-6135 so that we can assist you further with your Hyundai Elantra.

November 14, 2023

Dealership Rating
Employee Rating

This is a third time I have brought my 2022 Senata Turbo back in for an infotainment issue. Just dropped it off and fixing other issues as well!! If they won’t fix it today, will def not be leasing here aga More

by skisncycles
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Nov 27, 2023

Island Hyundai responded

Thank you for taking the time to share your experience with us. We understand that you're disappointed with our service and we apologize if we have been falling short in meeting your expectations. The safety and reliability of our vehicles is something we take very seriously, so I'm sorry to hear there are various issues you continue to experience with your vehicle. We've heard your concerns and will be sure to address them with the team so that our customers receive the quality customer service they expect from Island Hyundai. We would like to ensure that your current issue is rectified, and we'd be happy to look into it further if you would kindly reach out to us by calling (844) 672-6134. We appreciate that you have chosen Island Hyundai on several occasions for leasing, and it is our pledge to do whatever is possible to meet your expectations this time as well.

June 24, 2022

Dealership Rating
Employee Rating

I had a very positive experience with Dante 6 years ago. .I have a pending matter which, I he is helpful, will raise my rating to 5 stars. I know his job is not an easy one More

by Tony5658
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 12, 2022

Island Hyundai responded

Tony, we apologize for the late response. Has your matter been taken care of yet? Please reach out to our team so we can better understand the issue. Island Hyundai (844) 672-6134

Aug 09, 2022

Tony5658 responded

Dont want a public response.....just found this in my spam folder...would like Dante to contact me at my email, or if he accesses my phone number i would welcome a call...thanks

January 28, 2021

Dealership Rating
Employee Rating

when it comes to getting the car serviced they are the biggest ripoff on the planet...I found out from two mechanics that im being overcharged by $600 and i keep complaining about the engine running out o More

by sunbeads47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

June 19, 2020

Dealership Rating
Employee Rating

I posted here more than a month ago about a forged lease. Anthony added numbers for the buyout of my lease that were NOT in the original lease but he refused to show me the original lease. he lied and said More

by newyorkwriter
Recommend Dealer
No

Other Employees Tagged: Anthony Colacino

April 20, 2020

Dealership Rating
Employee Rating

forged leased Anthony the phony "nice guy" salesman and his bosses are frauds. When I went in to buy out my lease earlier this year, he added $300 that was not More

by newyorkwriter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Anthony Colacino

Apr 28, 2020

Island Hyundai responded

We apologize for an unsatisfying experience with our team here at Island Hyundai. Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues.

March 03, 2020

Dealership Rating
Employee Rating

Absolutely atrocious customer service experience. The worst I've ever had by far. If I could give this review 0 stars, I would. But 1 star will have to do. I brought my 2010 Hyundai Elantra to Islan More

by ad4
Recommend Dealer
No

June 15, 2019

Dealership Rating
Employee Rating

Service here is excellent not like plaza Hyundai The service in island Hyundai is far superior to other Hyundai dealerships I am from Brooklyn after have a lot of problems with plaza Hyundai trying t More

by Boss1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike from service was great help as well as Jackie thank to all great service

Jun 17, 2019

Island Hyundai responded

Thank you for taking the time to leave us a positive review! Our Service Department strives to do a great job of helping customers with their cars! We appreciate you noticing that and sharing your experience today! If there is anything else we can help you with don't hesitate to let us know! Island Hyundai (844) 672-6134

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