Danny Kwock

The professionalism, courtesy and attention to buyer needs are second to none ! Much gratitude to Oscar Yanes and his team -salesman Danny Kwock & Finance Consultant Albert Torres being top-notch. Each needs are second to none ! Much gratitude to Oscar Yanes and his team -salesman Danny Kwock & Finance Consultant Albert Torres being top-notch. Each member of the team take their time to answer all questions, being respectful of your needs. I highly recommend their services and will continue to be a customer for years to come. More

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No pressure and a very professional sales approach. It is a premium product . I would not expect less than that and glad they practice a good sales model It is a premium product . I would not expect less than that and glad they practice a good sales model More

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Excellent service and attention from all sell agents and service representative’s as being able to resolve o provide quick assistance service representative’s as being able to resolve o provide quick assistance More

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To say that this was an amazing experience is a complete understatement. My husband and I both purchased a vehicle and everyone was a breath of fresh air. The customer service was top notch and I can’t wait understatement. My husband and I both purchased a vehicle and everyone was a breath of fresh air. The customer service was top notch and I can’t wait to recommend our experience to friends so they can purchase. More

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This is the third Mercedes I lease from Danny Kwock. He's always wonderful and very professional! It's always a great experience. Jose Gonzalez in Finance was very helpful and professional as well. J He's always wonderful and very professional! It's always a great experience. Jose Gonzalez in Finance was very helpful and professional as well. Jose Castillo has been my service rep for many years now and should be commended as well for doing an amazing job! More

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Encantada con el servicio que me dieron, 10 estrellas. Gracias Danny, eres muy amable, viví una bella experiencia y espero volver a visitarlos. Gracias, lindo día. Gracias Danny, eres muy amable, viví una bella experiencia y espero volver a visitarlos. Gracias, lindo día. More

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Sales person and manager were very cooperative. Worked a deal that was very fair to all parties. Took time to review details of new car and helped transfer personal items from my old car. deal that was very fair to all parties. Took time to review details of new car and helped transfer personal items from my old car. More

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Mercedes states in their commercials; "The Best or Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When i Nothing" and while their vehicles are indeed very nice, Mercedes Benz of Cutler Bay may want to adopt; "The Worst or Nothing" as their motto. When it comes to service, you can't find a worst place to go take your car. There is little doubt that you will get better service and help anywhere else other than here and I'm not talking about "luxury" service, I mean service overall. I took our 2020 GLE 350 which was purchased at a dealer in New Orleans for service and to connect the Mercedes Me Connect App. First re; service: they had no appt. for a week and a half but worst after we dropped off the car, an entire week had gone by and they had not even touched it because they were "backlogged" which of course prompts the following question; why bother having you bring the car in if they are weeks backlogged with previous cars already in the shop? In addition, they gave us a Chevy as a loaner. One thing I kept hearing in this dealer was "even for our customers that purchased the vehicle here". This theme carries over all over the place there. As soon as I left service, got my Chevy loaner, I went inside the main showroom. On that Friday, Dec. 11, 2020 I went to the receptionist and asked for the product concierge. The receptionist who looked bored to be there stated that the dealer no longer had that position. She asked me what I needed, I told her that I called Mercedes main number and they told me I had to go to "ANY" Mercedes dealer in order to set up the app to my car. Immediately, she asked: "did you buy the car here?". I said no and it appeared she didn't want to help me anymore. I had to be firm until she was forced to call any salesman that was available. Then Danny Kwock came. I told him what I needed and again, first question from him was; "did you buy the car here". I said no and he said that I needed someone at service to help me. I said, I had just dropped off the vehicle at service and that they sent me to the showroom stating they (at service) don't do that. He then told me I should go back to service. I told him, that maybe him and I could go together to speak with service advisor; Jose Castillo whom I left the car with so that between both of them they could figure it out. He then said, well I am not sure if this can be done, to which I replied well, how about I call Mercedes main number and you can explain to them why this dealer is reluctant to help me set up/link the app to my car. Begrudgingly, we walked to his office where he was able to set up the app to my car. This place is terrible, do yourself a favor and stay as far as you can from this dealer. I can't believe the Bill Ussery motor group allows this dealer to treat Mercedes Benz owners like crap and in addition, I can't believe Mercedes HQ to allow their brand to be dragged through the mud and destroyed by this dealer. UPDATE: the service manager; Raydel called us and we explained what happened and he promised to take care of it right away. He even sent a box of cookies to the house which was a very nice touch. Most importantly, they called us when the part arrived and we went back, got a Mercedes loaner and the part was installed in only a few days. We got the car back and are very pleased with the work performed. This shows that Raydel is trying to change things around there it was just unfortunate that we were treated so poorly at first. More

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My wife had an issue with the prepay service, the service associate was patient and explained the detail. He even made sure I got to pick up my car when delayed by traffic. associate was patient and explained the detail. He even made sure I got to pick up my car when delayed by traffic. More

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Awsome I have been dealing with dealers on my previous purchases, but this time was something special, i was doing a deal for my daughter first car, and the I have been dealing with dealers on my previous purchases, but this time was something special, i was doing a deal for my daughter first car, and the experience was great. The sales expert Danny Kwock, the Manager Oliver Ortiz and the financing officer Henry Diaz, made my experience in this dealer very pleasant. congratulations for such of great team. you won another loyal customer! Thank you, More

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