Daniela Arabitg

Good Evening Nick,I am writing in regards to an Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purc Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purchased a 2016 Mercedes C300 on 11/6/2021 of which within a day of leaving your dealership the check engine light had come on. Chris Lynch advised us to bring the vehicle back of which we did. You all have been in possession of the vehicle since after several time we had been informed that the part was on back order that was ordered on Nov. 16, 2021 only to be told that the part would not be in until 1/23/2022 so we where patient. I have text messages and correspondence with the dealership regarding this issue. I have been to the dealership several time since to check due to misinformation provided by your front desk. I also came in because the loaner we received 3 week after being without the vehicle back tires keeps going flat and the engine light is on. On today 1/19/2022 I came in check because the lady at the front desk stated that service was denied by sales. They informed me that they closed the service on 12/22/2021 after I had been there since then and Vinnie told me that the part was still to arrive on 1/23/2021 when I came in today, I was told sales denied the work and then denied to approve it after they had sent back the part that was in Miami.... wasn't in fact on back order. They even took the vehicle to Mercedes according to our tracker due to see if they had the part. Between the miscommunication and the lack of service with your establishment we are very much disappointed and are considering seeking legal advice however we would like to attempt to have this issue resolved in house as we had traded in another vehicle at the time of sale. Please understand that we have exhausted every effort to have this issue resolved with your dealership I have text messages, call longs and invoice orders of the issues that have transpired with this vehicle. There appears to be an issue between Sale and Service where there is a lack of communication. When I came in today they where unable to provide me with a newly opened invoiced work order. We need you attention to this issues as soon as possible. More

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The worst new car experience of my life. The negotiated price changes when you go sit with the financial services dept. Incentives offered by Acura were never received. They claim it was all in the negotia price changes when you go sit with the financial services dept. Incentives offered by Acura were never received. They claim it was all in the negotiated amount. Don't know how it was included when we didn't even discuss financing at that point. More

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I called to buy a 2017 Porsche 911 for $75k. After running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I sti running my credit and then multiple days of them promising they will call me back with the deal, usually promising to call back within an hour, I still haven't gotten one call from them. Not even a call to say if the deal work. I have called and called, and been promised a call back over and over. I even got put on hold when I called at 7:55pm, for 5 minutes then I was hung up on and could not call back because they knew their phones shut off at 8pm. They also continuously would tell me that it's too busy in the store to talk with me. I tried again this morning and TWICE Inwas told ainwas being sent over to a manager waiting to talk. Both times i was hung up on or got a voice-mail. Too busy to talk with someone trying to spend 75k? Unbelievable that ANY business would treat a customer this way. If I could leave zero stars I would. Stay away. More

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Busy and modern dealership, lots of staff to assist you. Works quickly and efficiently to source cars and deals. Tries to make customers happy with their cars. Works quickly and efficiently to source cars and deals. Tries to make customers happy with their cars. More

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Excellent service, very nice staff since the moment my wife and I walked in the dealership everyone was very nice and very attentive. Loving my TLX wife and I walked in the dealership everyone was very nice and very attentive. Loving my TLX More

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They did everything they said they would plus more. Macy and Daniella and Bob treated me like their only customer. Love my car and love my deal. and Daniella and Bob treated me like their only customer. Love my car and love my deal. More

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TREATED LIKE WE WERE FAMILY THEY TRULY DO CARE ABOUT YOU BEING SATIFIED WITH YOUR PURCHASE AND SERVICE AND WANT YOU TO BE TOTALLY SATIFIED WITH THE FINE PRODUCTS THEY OFFER. THEY TRULY DO CARE ABOUT YOU BEING SATIFIED WITH YOUR PURCHASE AND SERVICE AND WANT YOU TO BE TOTALLY SATIFIED WITH THE FINE PRODUCTS THEY OFFER. More

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Absolutely love it here! Theyve helped me choose the right options and presented me with several vehicles I couldn’t pass up! Everyone was super nice! I appreciate all the help from Daniela, Bob, and Mi right options and presented me with several vehicles I couldn’t pass up! Everyone was super nice! I appreciate all the help from Daniela, Bob, and Mike! More

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Great dealing with the staff at Napleton’s!They were Great dealing with the staff at Napleton’s! They were very accommodating to my requests and needs. I look forward to having the maintenance departmen Great dealing with the staff at Napleton’s! They were very accommodating to my requests and needs. I look forward to having the maintenance department service my SUV 🚙 ver the next three years! Excellent service! More

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Thank you Daniela Arabitg, Mike Heinz, Bob & Napleton Palm Beach Acura for my amazing 2020 RDX Aspec!! What an amazing experience, highly recommend you guys purchase from this dealership. Daniela is a sw Palm Beach Acura for my amazing 2020 RDX Aspec!! What an amazing experience, highly recommend you guys purchase from this dealership. Daniela is a sweetheart, she spent so much time showing me how everything works and made sure the car was exactly how I wanted. Mike Heinz, the manager is just wonderful and helped the process be stress free. This was the easiest car lease experience I have ever been through! Will be referring friends & family to Napleton Acura! More

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