Daniel Wood
Daniel Wood at Big Star Cadillac
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Daniel Wood

Service Drive Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of Daniel Wood

December 22, 2024

Dealership Rating
Employee Rating

I recently had to bring my blackwing back twice for the same problems that they said they fixed/was gonna fix 😡 More

by ZENOFAMILY713
Service Price Transparency
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Recommend Dealer
Yes

December 19, 2024

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Great service always five star We have purchased 6 Escalades in the past 6 years! More

by jedison
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

Dealership Rating
Employee Rating

Ainsley is great but feel like the mechanics are not meeting the same level of expertise More

by ZENOFAMILY713
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, vtrevinojr@bigstarcadillac.com

December 18, 2024

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The service was great and the text updates kept me aware of he cars progress. More

by MTHOMAS102
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 15, 2024

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Employee Rating

If you are looking for a dealership, that will take care of your absolute every need, make you feel like you are number one priority. Then this is the dealership for you. I have never had a bad experience a More

by Chelseyd1215
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 09, 2024

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Employee Rating

Ainsley is great but I am disappointed in the dealership allowing this to go on as long as it has. Y’all have had my car for the better part of 2 years and I am not comfortable driving with my family in the More

by EE619V
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

November 29, 2024

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44
Service Price Transparency
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Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your expereince is being shared with the service team as part of our commitment to continuous improvement.

November 25, 2024

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Employee Rating

I think my experience so far is great and I appreciate all the help I’ve been given on taking care of my Cadillac More

by umaira.s.bhatti
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, LeAnna Kerr

Nov 25, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 24, 2024

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Employee Rating

I made appointment. Politely greeted when I drove up. Confirmed service to be performed. Service completed ahead of schedule. Politely thanked me for the visit and hande More

by jdmonte
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 19, 2024

Dealership Rating
Employee Rating

Great service (: Albert was very nice and understanding. I would highly recommend big star Cadillac to anyone More

by samanthavilla8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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