Daniel Wood
Daniel Wood at Big Star Cadillac
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Daniel Wood

Service Drive Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
42 Reviews
4.7

42 Reviews

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42 Reviews of Daniel Wood

November 19, 2024

Dealership Rating
Employee Rating

Great service (: Albert was very nice and understanding. I would highly recommend big star Cadillac to anyone More

by samanthavilla8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 17, 2024

Dealership Rating
Employee Rating

The service team was very professional and kept me about my progress. I always get great customer service More

by kevinsizelove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Isaiah Rodarte

Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 08, 2024

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Employee Rating

AINSLEY IS THE BEST . . AND SO IS BIG STAR . I WILL PURCHASE MY NEXT CADILLAC AT THIS DEALERSHIP More

by miss.sims100
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, LeAnna Kerr

Nov 11, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 02, 2024

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Employee Rating

these 2 guys I deal with when I go for service are the best Mr.daniel and Mr Isaiah I had a issue with my car right by the dealership I went in didn't have a appointment mr Daniel got me into a loaner car More

by Noble21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Rodarte

Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 01, 2024

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Employee Rating

BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 24, 2024

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Employee Rating

The customer service is lacking in professionalism and fails to demonstrate genuine care, often making customers feel like an inconvenience. More

by tiffanyritchie24
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 25, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. It seems that our entire service team was a dissapointment to you at every step. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

October 24, 2024

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Employee Rating

I had my car service at Big Star Cadillac, Jose always did the best job and I must say that the mechanic did an excellent job too. The service was done in a timely manner and my car running smoothly now. More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

Oct 24, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 21, 2024

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Employee Rating

Customer service is responsive, le dealership is clean ,waiting area and bathroom.The job is great . More

by NOELLANZAOUMOMBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 09, 2024

Dealership Rating
Employee Rating

My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours More

by ASHERELLE2.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Sonnier, Vennie Trevino

Oct 10, 2024

Big Star Cadillac responded

Thank you for your review and your business. We are sorry that you feel you did not receive a 5-Star Experience with us. We at big star cadillac believe that everyone should be treated with fairness and kindness, and we strive for a world-class experience with every interaction. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

October 04, 2024

Dealership Rating
Employee Rating

Easy to get to bobby the best everything was nice and clean all professional to More

by YANTZROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Big Star Cadillac responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

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