Daniel Pereira

My review is targeted at both Landon, and his manager (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous o (don't recall the name - large male, back office, shaved head) From my understanding, Nissan of Ft Myers was recently acquired from its previous ownership, and personnel changes have taken effect as a result. I purchased my 2020 Rogue from this dealership. Every servicing & repair has gone through this dealership. We have a strong sense of loyalty to this dealership, and our loyalty was grandfathered in via the acquisition of the location. My recent experience left me & my wife with a clear feeling of dishonesty, rushed work, and low effort excuses / customer service. My car broke down in Naples (alternator). It was more affordable to have towed to & repaired in Naples. I called Nissan of FM, and they strongly persuaded me to pay the extra fees to bring the car to them instead, claiming that it was unlikely to be the alternator, and more likely something more serious. It was the alternator. They did not offer to assist with the tow, the rental I had to purchase, and they installed a defective alternator as a replacement. They did not test the alternator adequately upon returning the vehicle to me. I returned my rental to Naples, had to Uber all the way to Nissan of FM, only for my car to break down again a mile down the road. This 100% SHOULD have been preventable by inspecting the car properly before returning it to me. • As a result, I needed another tow, another Uber to the airport, and another rental. • This is the family car. Had my wife been driving with the baby at the time, it could have endangered their safety. Landon took the necessary steps to finally test the 3rd alternator, which now functions properly. This dealership collectively cost me over an additional $1000+ by following their advice & trusting their procedures. I'm sure they have caused damage to my new battery, and perhaps other areas of the engine due to the strain caused on the engine as the car slowly died while driving. I expressed not only my grievances with this entire experience, but the dollar penalty that this location & it's personnel caused by their advice & actions. Landon's response was to offer me a $300 credit on future servicing. He carried himself as though these things happen, it's not his fault, and I should be grateful for the $300 credit. I'm not the type to seize on opportunity to take advantage of customer service. All I asked was that the credit be applied retroactively to the work already done (my invoice was still pending & had not been charged yet). If not, then a larger future credit would secure our continued loyalty. Landon then brought me to the back office to speak with the big manager with the shaved head. That man tried to offset all blame, denied any wrongdoing, dismissed my years of loyalty under the guise that they were a NEW ownership, and thus my loyalty was actually focused on the previous owners. He claimed a retroactive credit would be "too confusing & may cause issues". He did not budge on the $300 credit, which is worth close to nothing. He took zero responsibility for the added issues caused since the vehicle was left in their possession. Instead, he doubled down on the fact that Landon properly tested the vehicle on the 3rd alternator, and that somehow absolved their actions on the 2nd alternator. He had the audacity to have me shake his hand while avoiding all eye contact with me. I left your establishment knowing that I had not been greedy or unreasonable. I left feeling that my kindness was taken as weakness, and your manager pounced on that - holding his ground bravely over a few hundred dollars. I know there's a dozen other locations I can find that would easily embody a proper sense of professionalism, including other dealerships. I shouldn't have to, but I'll use my whopping $300 credit for a tire rotation, then I will be closing my 6-year chapter with Nissan of Ft Myers, and I won't be shy about my experience. More

by Steven K Verified Customer Verified Customer

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This is my third car, Humberto Morales, is excellent, he is part of our family. Thank you Nissan of Fort Myers. is part of our family. Thank you Nissan of Fort Myers. More

by ELRODRI777 Verified Customer Verified Customer

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Excellent customer service. Very informative with the questions that I asked. Also it didn’t take a long time for the service of my car to be ready for pick up. Thank you again Very informative with the questions that I asked. Also it didn’t take a long time for the service of my car to be ready for pick up. Thank you again for all your help. More

by JASMINEE.THOMAS Verified Customer Verified Customer

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Sal and John were outstanding they made sure all our questions were answered and took there time and patience with us explained the vehicle thoroughly and made sure we got the google onboard working cor questions were answered and took there time and patience with us explained the vehicle thoroughly and made sure we got the google onboard working correctly gave us excellent customer service and and very knowledgeable and professional thank you I will be returning you guys to all my friends and family. More

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Good. Trustworthy. Affordable price welcoming. Good staff. Nice. Relaxing.on time service. .good snacks.. go over everything things. Thank you Trustworthy. Affordable price welcoming. Good staff. Nice. Relaxing.on time service. .good snacks.. go over everything things. Thank you More

by ismitht Theresias Verified Customer Verified Customer

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Thank you Sal Amin for making it always happen I know my situation is a little rough but you always manage to make it happen that’s why I will always recommend you to all my friends and family. situation is a little rough but you always manage to make it happen that’s why I will always recommend you to all my friends and family. More

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John Ayala was out of this world helpful and professional. He was so pleasant to work with and the management staff Jose Soto gave me an incredible deal on my 2025 Nissan rogue. I will recommend professional. He was so pleasant to work with and the management staff Jose Soto gave me an incredible deal on my 2025 Nissan rogue. I will recommend everyone here at Nissan of fort myers. John thank you for everything and making me the happiest woman ever !!! I love my Rogue ,thank you Jose 🩷🩷🩷🩷 More

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Looks and operates like a third world country . . no thanks … I won’t be back . no thanks … I won’t be back More

by stephenpanthony6 Verified Customer Verified Customer

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Compliments to the best Sales man in Nissan Fort Myers Saleh Amin he has been my sales person for 8 years now and i travel all the way from Miami this man has made my purchase experience smooth and seamle Saleh Amin he has been my sales person for 8 years now and i travel all the way from Miami this man has made my purchase experience smooth and seamless always gives me excellent customer service and makes every buying experience fun always a pleasure working with Sal this is my 4th vehicle with him he’s my car guy forever where he goes I go. More

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I want to say thank you so much to Sal. Our sales experience was phenomenal. We did everything over the phone. He made sure he made this transaction as smooth and as easy as possible for me Our sales experience was phenomenal. We did everything over the phone. He made sure he made this transaction as smooth and as easy as possible for me and my son, we definitely will come back to this place and do business again, Sal was a professional giving Excellent customer service was very knowledgeable and made sure all our questions were answered. It was an absolute pleasure working with you and I will definitely tell all my friends and family about you this is how car buying experiences should be fun and friendly. More

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