Daniel Lugo | Page 3

Fantastic. They were very friendly and supportive in what could be a very stressful situation! They were very friendly and supportive in what could be a very stressful situation! More

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Ron and the team were helpful, commutative, and knowledgeable. It was easy to work with them. knowledgeable. It was easy to work with them. More

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Alec Thompson was fantastic in welcoming me to Heritage and helping me find exactly the car I was looking for. The whole experience felt smooth and supported. I also really appreciate Stiles Everett, Madel and helping me find exactly the car I was looking for. The whole experience felt smooth and supported. I also really appreciate Stiles Everett, Madeline Schuetz, Derek Davis and Daniel Lugo. As well as Austin Dipofi for taking the time to answer my questions over the phone they were all helpful, patient, and knowledgeable. Great team and great service overall! More

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Heritage Toyota in Harrisburg was quick to reply to our inquiry on a specific vehicle. The overall experience with all the staff has been excellent! inquiry on a specific vehicle. The overall experience with all the staff has been excellent! More

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I've had my fair share of unpleasant experiences at dealerships. I've also been to dealerships that were staffed by honest working men and women of the highest professional caliber. Whether you go to dealerships. I've also been to dealerships that were staffed by honest working men and women of the highest professional caliber. Whether you go to a small time, 'buy here, pay here' lot. Or, a mainstream dealer with a large network. I judge each encounter on an individual level, and don't let the experience from one establishment be a referendum on all dealerships. Whether good, bad, or indifferent. That said, it's extremely rare for me to walk away from a dealer with a genuine feeling of fulfillment. Not just in regard to the specific purchase made, RAV4 GR Sport, but an overall satisfaction with the entire experience. From the moment i made the phone call, to driving off of the lot. I would like to thank Alec Thompson, Daniel Lugo, Chad Kemp, Madeline Schuetz, Cody Hollingsworth, and Tony Santos for making this such an enjoyable experience!!! Alec was my sales representative, and Dan took care of the financial stuff, but everyone added to the experience through their conversation, advice, professionalism, and compliments! I drove 2 1/2 hours to make this purchase and wouldn't hesitate to do it again! More

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This dealership was very welcoming and knowledgeable in helping their customers. My first experience with buying a new car was very smooth and couldn’t ask for better care! helping their customers. My first experience with buying a new car was very smooth and couldn’t ask for better care! More

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Alec, Dan, Brian and Austin did a fabulous job today assisting us with the purchase of my niece’s Toyota Camary. assisting us with the purchase of my niece’s Toyota Camary. More

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Jay was professional service was outstanding leaving with something brand new I can’t complain at all I appreciate Jay for his service something brand new I can’t complain at all I appreciate Jay for his service More

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Vince is an excellent salesman. He listens carefully to what you’re looking for, asks thoughtful questions, and tailors the experience accordingly. He is professional, respectful, a He listens carefully to what you’re looking for, asks thoughtful questions, and tailors the experience accordingly. He is professional, respectful, and very easy to work with. This is my second time working with Vince, and my first experience at Heritage Toyota. Everyone at Heritage Toyota was kind, welcoming, and helpful throughout the entire process. More

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I was offered the top amount for my trade-in. Dont know if it was a coincidence or not but my sales consultant was waiting for me at the door for our appointment. Purchase went well without pr Dont know if it was a coincidence or not but my sales consultant was waiting for me at the door for our appointment. Purchase went well without pressure, stress, or surprises. The process did take too long from sit-down to drive-off was 3 hours. A lot of waiting. But everything went smooth and I was given a full tank of gas so I'm not upset about the extended process. This will be the first dealer I look at when I am ready to buy again. More

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