Daniel Liguori

Dear Mr. Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Catena, Mr. Liguori, and Mr. Castello, I am writing to formally express my profound disappointment with the way I was treated by Ray Catena Mercedes Benz of Union regarding the conclusion of my lease on a 2021 Mercedes-Benz GLC300W4. As a long time customer, I expected a level of professionalism, customer service, and fair treatment befitting of the Mercedes-Benz brand. Instead, I was met with dismissiveness, discrimination as a woman, unfair policies, and what I can only describe as a complete disregard for customer loyalty. I leased my vehicle under a 48 month term lease with a 10,000 mile annual allowance. Despite being well under the mileage limit- only 21,000 (and it had 8,000 miles prior) with 5 months remaining- and the vehicle being in pristine condition, I was denied any accommodation to end my lease early without financial penalty. Rather than working with me to find a reasonable solution, I was charged for the remaining months in full and forced to pay an additional month simply because I chose not purchase or lease another vehicle. This is an appalling and unjustified policy that penalizes customers for making decisions in their best financial interest. Beyond the financial aspect, the level of customer service I received was dismissive and condescending, particularly as a female customer. I left this experience not only frustrated by the dealership’s rigid and exploitative policies, but also deeply disappointed by the way I was treated throughout the process. Neither manager had the decency to come over and speak to me. The lack of respect, unwillingness to engage in a reasonable conversation, and complete absence of any customer appreciation are unacceptable and a stain on the reputation of a brand that prides itself on luxury and service excellence. I am bringing this to your attention because I believe that no customer- especially one that has spent $28,000 on a vehicle- should be treated in this manner. If this is how Ray Catena Mercedes-Benz chooses to do business, I will be sure to take my future purchases and recommendations elsewhere. Additionally, I feel compelled to share my experience with others so they can make informed decisions about where they choose to do business. I expect a formal response to this matter and an explanation for why I was treated this way. I hope that Mercedes-Benz values its customers more than what I have experienced at Ray Catena in Union, New Jersey. More

Report | Print

Lenny is a pro. Conscientious, knowledgeable and efficient . The dealer has the customers needs and interests in front of mind. Conscientious, knowledgeable and efficient . The dealer has the customers needs and interests in front of mind. More

Report | Print

Ray Catena Union has been an amazing asset as a multi-car owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other is owner and long time customer Dawn is always professional and goes above and beyond to make sure all the cars are serviced properly and any other issues that come up. Love Union servicing More

Report | Print

Nick was so professional. He went above and beyond for Me. Best salesperson ever! Helped me find a rare car. Got me a fair price no haggling. Nick was so well educated and so He went above and beyond for Me. Best salesperson ever! Helped me find a rare car. Got me a fair price no haggling. Nick was so well educated and so patient it made me question how I was treated on other purchases in the past. When you go to this dealership, request either him or his brother Chris. I could just tell as soon as I sat with him, they wanted to see me happy. SO GRATEFUL. I will NOT but anywhere else. More

Report | Print

My experience dealing with both Nick and Dan was unmatched by any other Mercedes Benz dealership. The vehicle I purchased was extremely rare and only available at a handful of dealers across the cou unmatched by any other Mercedes Benz dealership. The vehicle I purchased was extremely rare and only available at a handful of dealers across the country. Nick was able to beat the pricing of the other dealers, as well as hold the vehicle for me for over 2 weeks while I was out of town. I strongly recommend Nick, Dan, and Ray Catena of Union to anyone looking for a new or pre owned vehicle. Thank you again!! More

Report | Print

Four MB owned I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questio I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questions or concerns I had no problem. Thank you Randy. I have to give props to Danny in the Service department the issue with my radio. Danny immediately identified, kept me informed on the order and corrected it. Best service dept in Union. Thank you again Danny Yes, I have brought 5 Mercedes Benz and three from Ray Catena in Union and 2020 I will be buying another. More

Report | Print

CT shopper I am in CT, and Lenny I was very helpful with information and photographs. My dad golfs near the dealership and did some recon for me. Lenny was cor I am in CT, and Lenny I was very helpful with information and photographs. My dad golfs near the dealership and did some recon for me. Lenny was cordial and walked my dad around the car. Too bad I didn't get the car! Someone else beat me to a deposit. More

Report | Print

Purchase of New Csr Lenny was awesome and would highly recommend him and your business. He made my experience pleasant smooth and no hassle. I? contact Daniel via email a Lenny was awesome and would highly recommend him and your business. He made my experience pleasant smooth and no hassle. I? contact Daniel via email and told him what I? was looking for and my terms. I? got the deal I? was looking for and I’m very satisfied with my purchase and high quality of service. More

Report | Print

Another Fantastic experience at Ray Catena Union MB Wow! My 3rd Mercedes Benz from Stan! Simply Amazing service. I would recommend Stan and Raycatena of Union to anybody! They made an AMG dream come tr Wow! My 3rd Mercedes Benz from Stan! Simply Amazing service. I would recommend Stan and Raycatena of Union to anybody! They made an AMG dream come true! More

Report | Print

Professional, personable, impressive customer service. Stanley Baum and the rest of the staff with whom we interacted were amazing. My husband and I were blown away by their professionalism and customer s Stanley Baum and the rest of the staff with whom we interacted were amazing. My husband and I were blown away by their professionalism and customer service. We hit it off immediately with Stanley. After speaking with him for only a few minutes, we knew we wanted to buy a car from him. We had been looking around for a new car for a few weeks when we visited your dealership, and Stanley's service was by far the best we had encountered thus far. Thank you to Stanley and the rest of the crew for helping us find a terrific car! We will be sure to spread the good word. More

Report | Print