Efficient and thorough.
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after furt
Was in and out in a timely fashion. My advisor, Dan, kept me in the loop on time estimation and stuck to it. Got what I came for done, and after further inspection by the technician, found something else that should be been taken care of soon. They had the parts, and time, on hand and got it done then and there. To my surprise, it got rid of a vibration I’ve had for quite some time. Sweet. This is my first time servicing here, and will not hesitate to go back.
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by Taylor A.
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Forget his name who worked on my car that sent the video, but thank you.
Jan 20, 2026 -
Volkswagen of Duluth responded
Taylor, thank you for the 5-star shoutout and the detailed feedback.
We’re glad Dan and our service team delivered an efficient, transparent, and on-point experience. Getting everything done in one visit and knocking out that mystery vibration? That’s operational excellence in action.
We appreciate you trusting Volkswagen of Duluth for your first service visit, and we’re looking forward to seeing you back in the lane again. Safe driving and smooth rides ahead!
I was charged $185 to tell me I would have to spend
another $585 to replace a water drain line from the roof window. Not happy.
another $585 to replace a water drain line from the roof window. Not happy.
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by leppala
Verified Customer
Verified Customer
Service Price Transparency
Nov 28, 2025 -
Volkswagen of Duluth responded
Thank you for sharing your feedback. We understand how unexpected diagnostic and repair costs can be frustrating, and we appreciate you taking the time to let us know about your experience. Our goal is always to provide clear information and value at every step of the service process, and we will take your comments into consideration as we continue to improve. Your input helps us do better, and we truly value it.
Got an appointment when we needed to.
Very good people to work with. Work done well and in a short time
Very good people to work with. Work done well and in a short time
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by RLDoble
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2025 -
Volkswagen of Duluth responded
Thanks for the shout-out! We're thrilled we could get you in when you needed and knock out the work quickly and cleanly. That’s the operational excellence we strive for on every visit.
Appreciate you choosing us and we’ll be ready to deliver again next time!
Daniel and the team at VW of Duluth always take great
care of me and my vehicle, which is why I continue to choose them to maintain my 2021 Tiguan as I have for the past 3 years. I wouldn't trust any oth
care of me and my vehicle, which is why I continue to choose them to maintain my 2021 Tiguan as I have for the past 3 years. I wouldn't trust any other dealer like I trust them, because I know they will go above and beyond for each and every visit.
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by jazz1674
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Volkswagen of Duluth responded
Thanks so much for the shout-out! Daniel and the whole crew will be fired up to hear this. We love being your go-to pit crew for your Tiguan, and we’re honored you’ve trusted us to keep it running strong these past three years.
We’ll keep bringing the above-and-beyond energy every time you roll in. Appreciate you big time!
Always clean and organized.
Dan is friendly and very helpful, answering all my questions and helping me plan for upcoming maintenance and repairs.
Dan is friendly and very helpful, answering all my questions and helping me plan for upcoming maintenance and repairs.
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by triciajleonard
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2025 -
Volkswagen of Duluth responded
Thank you for your review! We’re happy to hear that Dan provided friendly, helpful service and kept you informed about your vehicle’s maintenance needs. We truly appreciate your kind words and look forward to seeing you again at Volkswagen of Duluth!
These guys were great very helpful,very informative.
Thank you!Your entire team is extraordinary
Thank you!Your entire team is extraordinary
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by Cjp82333
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Volkswagen of Duluth responded
Thank you so much for the kind words! We're thrilled to hear our team was helpful and informative. We'll be sure to share your appreciation with everyone here at VW of Duluth!
This was my second car bought from here, both have been a
good experience for me
good experience for me
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by iron_ranger20
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Volkswagen of Duluth responded
Thank you for coming back to us for your second vehicle! We’re so glad both experiences have been positive, and we truly appreciate your continued trust in VW of Duluth. Enjoy your new ride!
We had an unexpected trip come up and were able to get
our Touareg with 107,000 miles checked out and the front tires balanced within an hour of making the request.
our Touareg with 107,000 miles checked out and the front tires balanced within an hour of making the request.
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by BELL_DGORDON
Service Price Transparency
Aug 28, 2025 -
Volkswagen of Duluth responded
We’re so glad we could get your Touareg taken care of quickly and get you back on the road for your trip! Thank you for trusting us with your vehicle, and we’ll be here anytime you need us. Safe travels!
Great service - very communicative and appreciated the
video to see how my vehicle was doing and what work was needed.
video to see how my vehicle was doing and what work was needed.
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by lanabuss
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2025 -
Volkswagen of Duluth responded
Thank you for the fantastic review! We're thrilled to hear you had a great experience servicing at VW of Duluth. Our team is dedicated to top-notch service and your satisfaction means the world to us.
Professional staff and great experience purchasing from
VW. Customer satisfaction and service was excellent and top notch
VW. Customer satisfaction and service was excellent and top notch
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by bshouts
Verified Customer
Verified Customer
Jul 28, 2025 -
Volkswagen of Duluth responded
Thank you for the fantastic review! We're thrilled to hear you had a great experience purchasing from VW of Duluth. Our team is dedicated to top-notch service and your satisfaction means the world to us. Enjoy your new vehicle!