Daniel Elliott

Always very professional and enjoyable experience! The staff at Dellen Automotive does it right always! The staff at Dellen Automotive does it right always! More

by m8albright Verified Customer Verified Customer

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Daniel is a nice guy but my truck was there for 7 business days, I called three times to get updates on 3 different days and had to leave messages which were not returned until the 3rd time in which business days, I called three times to get updates on 3 different days and had to leave messages which were not returned until the 3rd time in which I was not able to answer and whoever called left me no message. That was a little frustrating. We are happy with the service that was done on the truck but would have liked to have been updated at least every couple of days (since they had it for 7 business days!). Thank you. More

by rohaver1931 Verified Customer Verified Customer

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I went in last time and they did a tire rotation and oil change. I drove home and the next morning my front left tire fell off my vehicle while i was driving. the dealer fixed the vehicle at their expense. change. I drove home and the next morning my front left tire fell off my vehicle while i was driving. the dealer fixed the vehicle at their expense. Then When i went in for my next routine oil change and tire rotation they changed the oil but refused any other services. Now if i want my tires rotated, i must go somewhere else I was told i can never have my wheels and tires touched at this location. So, what i gathered was, they messed up and if i was going at a high rate of speed could have endangered my life and the lives of my family.. but I am a loyal customer but they refused my next request because they messed up. They also did not tell me this until i was in for the service. They mess up and penalize me. Dellen has a unique sense of loyalty to clients. It sucks beause my wife is in need of a car and she likes the grand wagoneer. Guess i will be going to another dealer. These guys are uniquely geared to not serve the client or capable of doing tire rotations.. Sad really. Specifically Chad Burgess refused me but never came out to talk to me as to WHY I am refused when his team was at fault and he admitted fault and paid for my repair. Weird. More

by ZSCHROER Verified Customer Verified Customer

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Great! Professional and courteous. Had a few problems and had been addressed so far in a good way. Professional and courteous. Had a few problems and had been addressed so far in a good way. More

by marcum.jenny Verified Customer Verified Customer

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The best sales team I have ever dealt with. This is the place I will continue to buy from. 100% customer satisfaction on my end! This is the place I will continue to buy from. 100% customer satisfaction on my end! More

by mande65403 Verified Customer Verified Customer

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Worked us in when we were stranded. We are greatful. Service was spot on great and got us back on the road. We are greatful. Service was spot on great and got us back on the road. More

by john@johnnicklascpa.com Verified Customer Verified Customer

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Always receive good service. The shuttle service is especially helpful and needed—not many offer this service. The shuttle service is especially helpful and needed—not many offer this service. More

by sandra.headford Verified Customer Verified Customer

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We took our 2024 Dodge Hornet RT in for a safety recall; the backup camera was not working as it should. They called and said we were all fixes. Only for a day then the backup camera started acting up again the backup camera was not working as it should. They called and said we were all fixes. Only for a day then the backup camera started acting up again. It sometimes didn't come at all just a blank screen. Then sometimes it would stay on after we put it in drive for approximately 10 seconds. It is also randomly changing from the radio to Andro auto go figure. More

by Great Full 1 Verified Customer Verified Customer

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Outstanding place to get service done. They were quick and the service advisor all were very friendly and helpful They were quick and the service advisor all were very friendly and helpful More

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Dellen's provides the best service for my car. It was an emergency when I put the car in Dellens service center because the car would not have made it back Rock Island, IL. They provided servi It was an emergency when I put the car in Dellens service center because the car would not have made it back Rock Island, IL. They provided service and peace of mind, plus safety on the highway. More

by paladar Verified Customer Verified Customer

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