Dana Smith

Top notch! I am thankful for the folks at Hertrick! Jaron Shimmel was very knowledgeable, attentive and worked hard to help get me into a car that I am very hap I am thankful for the folks at Hertrick! Jaron Shimmel was very knowledgeable, attentive and worked hard to help get me into a car that I am very happy with. Dana finished up the process with all our paperwork. She was also very knowledgeable, attentive and made the paperwork process go smoothly and quickly. We couldn't have asked for better customer service and are very happy with our experience. We can't wait to go back to purchase a 2nd vehicle and will definitely make sure these are the 2 employees we always deal with! More

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Friendly staff. Very easy to communicate. Very responsive. I wanted a specific vehicle that they didn't have at the dealership at the moment and they found it for Very easy to communicate. Very responsive. I wanted a specific vehicle that they didn't have at the dealership at the moment and they found it for me and got me. More

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Jacob, the sales person was knowledgeable, polite and very pleasant to work with. Did a great job explaining all of the functionality of the new vehicle. There was no high pressure to make a purchase an very pleasant to work with. Did a great job explaining all of the functionality of the new vehicle. There was no high pressure to make a purchase and Jacob was very transparent. He is a real credit to this dealership and represents them well. More

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Everyone there is very nice and helpful, and efficient. I’ve been searching for a Toyota Sienna Hybrid for my family since they became a thing. Jacob Johnson was the man that made this happen for us! (At M I’ve been searching for a Toyota Sienna Hybrid for my family since they became a thing. Jacob Johnson was the man that made this happen for us! (At MSRP too!) He was a little scatterbrained, but refreshingly funny. He answered everything honestly and got us out and in our brand new van in less than 4 hours! 10 out of 10 would recommend! More

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Extremely pleased with the sales process. Jacob Johnson was very professional in the way they handled prices, trade ins and the closing process. Jacob Johnson was very professional in the way they handled prices, trade ins and the closing process. More

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Jaron, Clarence and Dana are all very pleasant to work with. I haven’t bought a vehicle in a while so I was nervous. However, they were great to work with and very easygoing. There was no pressure and the with. I haven’t bought a vehicle in a while so I was nervous. However, they were great to work with and very easygoing. There was no pressure and they answered all my questions. I highly recommend Hertrich to anyone looking to purchase a vehicle. More

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Purchasing my 2025 TrailBlazer was a great experience. Jaron is a very amenable and knowledgeable salesperson. I thoroughly enoyed dealing with him. I purchased several vehicles here pior to 2021 and I co Jaron is a very amenable and knowledgeable salesperson. I thoroughly enoyed dealing with him. I purchased several vehicles here pior to 2021 and I could feel a more relaxed and comfortable vibe with everyone I dealt with. Thanks to Jaron and everyone else who had a part in getting me into my new car. I love it! More

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Finally a stress free place to purchase a vehicle. Thank you to Dana and Josh. Thank you to Dana and Josh. More

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Had such an amazing experience here. All the sales team members were poilte and really listened to my wants and needs especially Joshua Shores. I told him my budget and my preferred choi All the sales team members were poilte and really listened to my wants and needs especially Joshua Shores. I told him my budget and my preferred choices of vehicles on the lot and he got me the best deal on a Chevy Equinox. So if your in need of a old or new vehicle I encourage you to go see Joshua. More

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Jaron Shimmel is an amazing person! And a very valuable asset to this team! He helped provide me with amazing customer service, and most importantly a new reliable car! Thank you for yo And a very valuable asset to this team! He helped provide me with amazing customer service, and most importantly a new reliable car! Thank you for your time and patience. I am very glad i went to Hertrich in Pocomoke! Thank you Jaron and Dana, you have both made this experience amazing! You have a customer for life! And i will always refer you to my friends and family. Thank you for being helpful and making sure that i was heard and taken care of! More

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