Dana Smith

She was great work with her. She is extremely knowledgeable and funny. Which makes buy, our new vehicle a breeze. She was really helpful with explaining all of the paperwork befo She is extremely knowledgeable and funny. Which makes buy, our new vehicle a breeze. She was really helpful with explaining all of the paperwork before allowing us to sign. Asking if we understood what it said. Which in my book is very helpful and awesome, cause today people just don't care anymore. More

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Hertrich Toyota of Pocomoke, Md, makes buying a new or used Toyota a great experience. Salesperson Jacob Johnson does an excellent job of explaining every type of model and the options available on each. used Toyota a great experience. Salesperson Jacob Johnson does an excellent job of explaining every type of model and the options available on each. Jake was able to locate a Grand Highlander for my wife and had it shipped to their dealership overnight. The entire experience was fantastic, especially working with Jake. I would definitely go to Hertrich for our next vehicle, this was one of our best experiences buying a new vehicle. More

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They are very professional. The service is excellent. I never feel oressed into anything. They always check for rebates or warranties. The service is excellent. I never feel oressed into anything. They always check for rebates or warranties. More

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IT was a wonderful experience with everyone involved in buying a new vehicle,we definitely recommend! buying a new vehicle,we definitely recommend! More

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Jake was great to work with for several hours over a couple months of working with him. He is patient, friendly and knowledgeable. He is a valuable asset to your dealer ship. Don't lose him couple months of working with him. He is patient, friendly and knowledgeable. He is a valuable asset to your dealer ship. Don't lose him More

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The whole Hertrich experience from ordering the vehicle to picking it up was very smooth and pleasant. All the people we dealt with were very knowledgeable and courteous. The Sales Representative, Jaron to picking it up was very smooth and pleasant. All the people we dealt with were very knowledgeable and courteous. The Sales Representative, Jaron Shimmel, was especially helpful through the whole process, keeping us informed as to the order progress, and then, carefully explaining the vehicle's operational differences from our previous Toyotas. More

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Top notch! I am thankful for the folks at Hertrick! Jaron Shimmel was very knowledgeable, attentive and worked hard to help get me into a car that I am very hap I am thankful for the folks at Hertrick! Jaron Shimmel was very knowledgeable, attentive and worked hard to help get me into a car that I am very happy with. Dana finished up the process with all our paperwork. She was also very knowledgeable, attentive and made the paperwork process go smoothly and quickly. We couldn't have asked for better customer service and are very happy with our experience. We can't wait to go back to purchase a 2nd vehicle and will definitely make sure these are the 2 employees we always deal with! More

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Friendly staff. Very easy to communicate. Very responsive. I wanted a specific vehicle that they didn't have at the dealership at the moment and they found it for Very easy to communicate. Very responsive. I wanted a specific vehicle that they didn't have at the dealership at the moment and they found it for me and got me. More

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Jacob, the sales person was knowledgeable, polite and very pleasant to work with. Did a great job explaining all of the functionality of the new vehicle. There was no high pressure to make a purchase an very pleasant to work with. Did a great job explaining all of the functionality of the new vehicle. There was no high pressure to make a purchase and Jacob was very transparent. He is a real credit to this dealership and represents them well. More

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Everyone there is very nice and helpful, and efficient. I’ve been searching for a Toyota Sienna Hybrid for my family since they became a thing. Jacob Johnson was the man that made this happen for us! (At M I’ve been searching for a Toyota Sienna Hybrid for my family since they became a thing. Jacob Johnson was the man that made this happen for us! (At MSRP too!) He was a little scatterbrained, but refreshingly funny. He answered everything honestly and got us out and in our brand new van in less than 4 hours! 10 out of 10 would recommend! More

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