Dana Renaux

To start, my Grand Cherokee spent about 102 days in the service center, and I purchased it new.. Now for the positives: The service personnel, Kim and Zack, were excellent folks to deal with. They shou service center, and I purchased it new.. Now for the positives: The service personnel, Kim and Zack, were excellent folks to deal with. They should be commended. I picked up the car several days ago and found that the Hybrid and electric motor systems weren't functioning—this was one of the big reasons I bought the car. After several days, they called and said it was ready, explaining that the problem was caused by bad fuel. And I would have to run it out, and the problem would go away. Now, with this "Bad Gas," I read that you put an extra load on the injectors and fuel system. After they had had the car for 102 days, why didn't they dump this fuel, considering it had been in the shop for that long, and they were part of the problem? I know that this wasn't under warranty so that they couldn't collect for it, but is it fair to stick the customer? Now for the front end of Advantage Dodge. Patrick was invaluable and tried to put me in another car. He went as far as to let me use it for the weekend. I liked it quite a bit, and we went through the pricing. I paid $47k and had it for around several weeks, as the rest of its life was spent at the service center because the value of mine was nearly 60% loss from when I had purchased it. Their offer was $6k more than I was willing to spend. Thank you, but it's time for me to move on. More

by jspipala Verified Customer Verified Customer

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My compliments to the entire Service team! Dana took care of the paperwork and advised me of the waiting time. Everything went smoothly and the work was completed on time! Reasons like this is Dana took care of the paperwork and advised me of the waiting time. Everything went smoothly and the work was completed on time! Reasons like this is why I continue to bring my vehicle to Advantage. It’s no surprise Service! More

by BOSCHMICHAEL8 Verified Customer Verified Customer

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I have been taking my 2013 Ram truck to Advantage since 2014. Generally I have gotten great service from them. 2014. Generally I have gotten great service from them. More

by noelk99 Verified Customer Verified Customer

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Service team is second to none, always on time and thorough in assessing any issues that need attention with my vehicle. thorough in assessing any issues that need attention with my vehicle. More

by sammie0 Verified Customer Verified Customer

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This dealership use to be excellent when it came to workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad workmanship in the service department but has gotten worse over the years. I have been going here for over 10 years now. I have been getting very bad experiences every time I come here now. I always get my vehicle back with something broken or missing. Recently was the third time i brought it there for a repair and stuff was missing or broken. The first was when i had my radiator replaced and when i got it back almost all the plastic fasteners that hold the grill on was either destroyed or missing, all my head lights were unplugged and one plug was cracked, I didn't catch this until i drove it at night and my dash went crazy because everything was unplugged. The second time i brought it here for a repair the heads needed to be replaced. When i went to pick it up decided to start checking under the hood at the work they performed, and now most my wire harnesses coating (tape/Loom) was missing and just bear wire showing. I complained, was told oh it was just old and refused to re-wrap the harnesses. Said it was fine, I guess they don't know vibration from the engine can cause problems later. The third time i took the vehicle there was only a few weeks ago for an oil leak. Once again I checked under the hood to inspect the work, now I have wire harness grommets left unplugged, the harness is just hanging there. There was missing parts, and broken parts. I complained again the adviser seem more concerned about the tech not touching it then fixing it. The advisor did order the missing parts. When the parts came in i dropped the vehicle off again, when told it was done i inspected the engine again. and again harness is disconnected. some of the new parts where installed upside down and now i have a leaking thermostat. I ask about the leaking thermostat, I asked if that was something that could just be tightened, instead of helping me resolve the problem the advisor got angry and started defending the tech again saying he didn't touch that. Like i am suppose to believe the same person that forgot parts and left thing unplugged didn't touch anything. Now the advisor is getting angry and telling me that I have to pay if i want the leak looked at, which is weird since I have a mopar warranty, but its possible the warranty didn't cover that. But shouldn't the tech who has his hands in my engine notice the leak and just told me it was there and I could have authorized payment if needed. Out of frustration I ended up just fixing it myself. So I would be cautious going to the dealership now. If you do I recommended taking pictures or even video of where ever the repair will be made before handing over the keys. In the future i will be looking at competitors for see if i get better service. I hope this helps someone. More

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Easy in and out. Fast service. Nice people. Waiting area has good coffee, wish they had real milk. Thank you Fast service. Nice people. Waiting area has good coffee, wish they had real milk. Thank you More

by paulsdecorato Verified Customer Verified Customer

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Very friendly and helpful! Easy to schedule an appointment and drop off / pick up was great! Dana was extremely nice! Easy to schedule an appointment and drop off / pick up was great! Dana was extremely nice! More

by aangelicola57 Verified Customer Verified Customer

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Dana was kind, knowledgeable and focused on exceeding our needs. She kept us abreast of progress throughout the process. needs. She kept us abreast of progress throughout the process. More

by j.teisberg Verified Customer Verified Customer

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Service is good. Wait is reasonable most of the time and no issues with service or repair Wait is reasonable most of the time and no issues with service or repair More

by muhammad.abiff Verified Customer Verified Customer

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As always, Dana is the best and takes care of her regulars with respect and excellent service. regulars with respect and excellent service. More

by bggolfcarts Verified Customer Verified Customer

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