Dan Vaughn

Only place I take my car for service. Everyone is pleasant and polite. They always work with me for when it’s easy for me to have my car service done. Everyone is pleasant and polite. They always work with me for when it’s easy for me to have my car service done. More

by ADAH.VAUGHN Verified Customer Verified Customer

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From start to finish I was not impressed with my experience. It has been the worst buying experience. Between not having anyone free for questions the first 2 times making a trip there. To getting a experience. It has been the worst buying experience. Between not having anyone free for questions the first 2 times making a trip there. To getting a car with damages. I shouldn’t have found a scratch and chips on a brand new car. It should have been found before selling. It felt like nothing would be done to fix the issue I didn’t create. Finally the light is fixed, and I’m thankful for it.. but the process it took to resolve just was not a good experience at all. I would expect a dealership to go above and beyond to fix a flaw in their items they are selling. Not wait until I complain then finally do it. I will say the one manager who was the only person to greet us from day one was great. He helped me and was kind and greeted me each time after. But it was just down hill from there and I genuinely wish I would have not done business with nye. I could have got the same car for the same discount without scratches and salt stains left in the car seats after selling it with a cargo net and saved on all the miles wasted going back and forth. Even my first car ever was used and it was cleaner than this one.. there shouldn’t be hair, wrappers nor dirt and salt stains.. maybe my expectations are too high. But selling a new car should look clean and be damaged free. Either way, Jeff was very kind as was the manager who helped bring out the cars day one and sales man. But service department I was not impressed with at all. And I’m not impressed with gmc not covering the damage either. The dealership shouldn’t have to eat the cost on over priced items if it’s truly a manufacturer defect like I’m told it was at least. But again I’m happy they did what was right by trying to fix it. Even though the new one is scratched too. More

by mpegues2010 Verified Customer Verified Customer

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Service manager Dan Vaughn was very helpful, unlike Service manager at leadcar Utica N.Y Service manager at leadcar Utica N.Y More

by SANTUCCIEXCAVATING Verified Customer Verified Customer

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The dealership was great to deal with. Would recommend the dealership to anyone I know. Would recommend the dealership to anyone I know. More

by GRAMBO33 Verified Customer Verified Customer

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Very helpful. Whenever I call with a need they get me in quickly. Nice waiting area with fresh coffee. Whenever I call with a need they get me in quickly. Nice waiting area with fresh coffee. More

by ADAH.VAUGHN Verified Customer Verified Customer

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Fast service got me in and out in a fast and fixed my problem the first time problem the first time More

by mbartlett1 Verified Customer Verified Customer

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The dept got me in diagnosed the problem , ordered the parts and got me taken care of. Professional and great communication parts and got me taken care of. Professional and great communication More

by dpcarlson13 Verified Customer Verified Customer

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Very pleased with the service. Dealer was able to quickly schedule appointment, very courteous, and performed the work quickly. Dealer was able to quickly schedule appointment, very courteous, and performed the work quickly. More

by GPCTECHNICAL Verified Customer Verified Customer

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Salesman was very helpful during the whole process. I would definitely shop here again. Thank you I would definitely shop here again. Thank you More

by mstraub216 Verified Customer Verified Customer

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First of all the job took as hour and they charged me 1. 2 hours which is their way of making more money on their customers. Robbery!! Secondly they installed a damaged part and I had to re-order and re-do t 2 hours which is their way of making more money on their customers. Robbery!! Secondly they installed a damaged part and I had to re-order and re-do the repair. However for my inconvenience they gave me a gift card for 20 bucks for Byrne dairy for gas. More

by rosemillan48 Verified Customer Verified Customer

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