Dan Phillips
Dan Phillips at DARCARS Lexus of Englewood
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Dan Phillips

Service Consultant

DARCARS Lexus of Englewood

53 Engle Street
Englewood, NJ 07631

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4.8
48 Reviews
4.8

48 Reviews

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48 Reviews of Dan Phillips

April 05, 2024

Dealership Rating
Employee Rating

Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More

by Gdad321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Stock, Cesar Ruiz

Apr 08, 2024

DARCARS Lexus of Englewood responded

We're glad to know you appreciated our friendly and attentive service at DARCARS Lexus of Englewood. We'll take your feedback about the breakfast treats into consideration - thanks for sharing!

September 22, 2023

Dealership Rating
Employee Rating

I called on Monday and Maya answered the call, she was extremely rude and unhelpful, I’ve always purchased cars from here and previously very satisfied, I had to go elsewhere, you should employ people who More

by sheroo1256
Recommend Dealer
No

Other Employees Tagged: Maya

Sep 25, 2023

DARCARS Lexus of Englewood responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

Sep 22, 2023

sheroo1256 responded

I called the dealership and Maya answered the phone is the service department, she was extremely rude and u accommodating, in the past I’ve never had to deal with someone so rude, she’s was obnoxious, this is the first time I have written a bad review, after that I called a local mechanic to look at my car and she was wonderful, I had to go there

Sep 25, 2023

sheroo1256 responded

You can find me under Vijay Uttam , telephone number 917-207-2312, I take care of my sons car

September 19, 2023

Dealership Rating
Employee Rating

The service rep Dan was very helpful. I came in because I was getting the low washer level warning and he pulled my car into the work area and topped off my fluids at no charge Great Ser More

by K. Keh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

DARCARS Lexus of Englewood responded

We're glad to know Dan was able to assist you promptly and efficiently at DARCARS Lexus of Englewood. We always aim for top-notch service! Thanks for the review.

September 15, 2023

Dealership Rating
Employee Rating

Yoselin was very helpful with our issue. We had spoken to her previously when we first pick up our car & she was most helpful. More

by herbfleishman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Stock, Cesar Ruiz

Sep 18, 2023

DARCARS Lexus of Englewood responded

We're glad to know that Yoselin was able to assist you with your issue at DARCARS Lexus of Englewood. We appreciate the positive feedback and we'll make sure she gets recognized for her efforts!

August 22, 2023

Dealership Rating
Employee Rating

I purchased several luxury brands in my lifetime, However, in my opinion, Englewood Lexus is symbolic of what the automobile dealer excellence award s I wouldn't take my ES350 or RX450 anywhere More

by georgee8361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sally, Luis

Aug 23, 2023

DARCARS Lexus of Englewood responded

We're delighted to know that our team at DARCARS Lexus of Englewood has been able to exceed your expectations! We take pride in providing exceptional service and we appreciate the trust you've placed in us for your ES 350 and RX 450. Thank you so much for this glowing review!

July 11, 2023

Dealership Rating
Employee Rating

My concern with the dealer has been all addressed, and I am now happy with the solution. More

by Alpha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Stock, Cesar Ruiz

Jul 12, 2023

DARCARS Lexus of Englewood responded

Hi Yang, thank you for reaching out. I know our General Manager has spoken with you and that we are bringing your car for inspection tonight. We truly appreciate the chance to remedy the situation!

June 26, 2023

Dealership Rating
Employee Rating

I went there to have my breaks checked out because they were soft. The Service manager and the machanic told me that my real breaks had to be changed ..Now i get the car in 2022 it only had 22,000 miles I More

by rbest
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Robin Stock, Cesar Ruiz

Jun 29, 2023

DARCARS Lexus of Englewood responded

Hi! I'm concerned to read this and I'd love to connect with you over the phone so we can discuss this further. I know our Service Manager has tried to reach you via phone this week - would you mind returning our call when you have a moment? You can also reach my team and I directly at 800-327-2277 -- my colleagues Sherlene and Kim would love to assist. Thank you!

Jun 30, 2023

rbest responded

You're so manager, it's lying. Because no one trying to get contact with me at all about this situation.

May 31, 2023

Dealership Rating
Employee Rating

I had my first service and Dan was very helpful and was able to address all my concerns. Very happy with my experience. More

by Rich Sem
Recommend Dealer
Yes
May 31, 2023

DARCARS Lexus of Englewood responded

Rich, thank you for the review! We are so glad to hear that Dan delivered such a successful service experience. Drive safely, and we hope to see you again at DARCARS Lexus of Englewood!

May 31, 2023

Dealership Rating
Employee Rating

I don't normally post online reviews, but Dan deserve a shout out. Always treats me well. Thank you, Dan More

by MoonL
Recommend Dealer
Yes
Jun 01, 2023

DARCARS Lexus of Englewood responded

We'll be sure to pass those kind words along to Dan! Safe travels until we meet again!

April 25, 2023

Dealership Rating
Employee Rating

Dan was very good. Been with the Lexus service for 7 years. Excellent service. Excellent staffs. Congratulations More

by Dksharma
Sales Price Transparency
Recommend Dealer
Yes
Apr 25, 2023

DARCARS Lexus of Englewood responded

Thank you for reviewing Dan and DARCARS Lexus of Englewood! We are grateful for your loyal business!

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