Dan Jenuwine

Went to buy our vehicle from Suburban. Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof sq Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof squeaking. No issues perfect repair. Had tires rotated. Small window chips repaired. Dan was helping through the whole part. We noticed the squeak before purchase, and we were told by Dan, that they would look into it. They did. With his help, we have the vehicle we wanted. Dan, thank you!!! We will be back for our next vehicle in July. Such kind, caring, sales. This is the type of person, that everyone wants to deal with. Don’t change that kindness Dan. You were perfect. The GM has to know, that they have an awesome sales representative. Thank you!!! This was a pre retirement vehicle, mostly cash deal. Great vehicle. Thanks for helping us Dan. More

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When my Gold Certified Ford Fusion Hybrid was delivered, I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealers I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealership to express my concerns, I received a phone call from Mark Lange, the general manager of Suburban Ford of Troy. I explained the problem and he assured me that this problem would not be my responsibility, that he would send a driver to my home in Lansing to bring me a loaner car and take my car back for repair, and that he personally would oversee further inspection of my vehicle to make sure there are no other issues. Without my asking, he even inquired about whether I received a second key fob and offered to provide one. Mark's commitment to quality and customer service turned what could have been a frustrating experience into a satisfied customer. I would thoroughly recommend Mark Lange and Suburban Ford of Troy. More

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Danny, was straight to the point and got me into a new lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! More

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