Dan Gordon
Dan Gordon at Lake Norman Chrysler Dodge Jeep Ram
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Dan Gordon

Service Advisor

Lake Norman Chrysler Dodge Jeep Ram

20700 Torrence Chapel Rd
Cornelius, NC 28031

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4.6
86 Reviews
4.6

86 Reviews

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86 Reviews of Dan Gordon

February 08, 2024

Dealership Rating
Employee Rating

Had an outstanding update for my truck resolved and it was performed in a timely fashion. Service writer was able to get me back on the road in no time. More

by bill_foss
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Recommend Dealer
Yes
Feb 10, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Norman Chrysler Jeep Dodge and we hope to see you again soon!

February 02, 2024

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Clean, responsive, and caring. The staff was helpful and descriptive in explaining the process. The charges for services were reasonable. More

by angela.richard5
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2024

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us!

December 25, 2023

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Went for an oil change and recall. They kept my Wagoneer for almost three months. Never fixed the creeping noise or the broken tailgate. Managers don’t call you back. They try to low b More

by Cam kay
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jacob Preston

Dec 26, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We apologize for your negative experience. We would like to learn more and work towards a resolution with you. Please reach out to our customer service manager, Claudia Soto, at csoto@parksautogroup.com

November 27, 2023

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Have always been easy to work with Stephon’s and mark both are great to work with. More

by PETE3190
Service Price Transparency
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Recommend Dealer
Yes
Dec 01, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2023

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Beautiful place, but very mis managed. It’s very much you get what you get from the service center. Tire rotation, forget about that… often over booked. Typical service appointment 3 hours More

by lukasjohn1210
Service Price Transparency
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Recommend Dealer
No
Dec 02, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Lukasjohn1210, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (704) 896-3800 to speak to our manager directly.

November 19, 2023

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What a great job! Very professional. Always a great experience. Thank you!!!! Ok ok ok More

by lukebriningstool
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Recommend Dealer
Yes
Dec 01, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2023

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Thank you for servicing my vehicle. It was ready sooner than I expected. The only negative is my vehicle is lifted and large tires, so no free car wash for me. More

by mschmidt2
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Recommend Dealer
Yes
Dec 05, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 09, 2023

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Employee Rating

Very quick turn around after the exhaust manifolds arrived. Waited over a month for them to come in. All.good so far. More

by jason.primeauto
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Recommend Dealer
Yes
Dec 02, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hi Jason.primeauto! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Lake Norman Chrysler Jeep Dodge.

November 08, 2023

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Employee Rating

My first experience at Lake Norman Ram's new facility's service department was impressive. Once I finally found the new location, the service was very efficient and friendly - a quick turn-around for the r More

by dkfuller
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Recommend Dealer
Yes
Dec 02, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 06, 2023

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Employee Rating

Very good service and a staff that's very easy to work with. love the new facility. More

by HARTAR3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 02, 2023

Lake Norman Chrysler Dodge Jeep Ram responded

Hartar3, thank you for your kind review; we are happy to pass along your comments to the team here at Lake Norman Chrysler Jeep Dodge! Thank you so much again for your feedback! We hope you have a great day!

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