Dan Cohen | Page 56

We went to Liberty after a not-so-good experience looking at and pricing cars at another dealership in the area. I called before we stopped by and was connected to Tom Quinn whom I told what we were looking at and pricing cars at another dealership in the area. I called before we stopped by and was connected to Tom Quinn whom I told what we were looking for. He said that he did not have any vehicles on the lot or coming in shortly that met our criteria but we decided to stop by to take a good look at the options on the Forester. Well. lo and behold, by the time we arrived (about an hour later) Tom had found that he, indeed, had one coming in the next day. After looking at the options on one that was in stock we decided to go for the one that was coming in (the color was exactly what we wanted too!). We got a Great price on the vehicle and a good price on our trade. After meeting Tom in person we found that we had met both him and Henry at their previous life, a Toyota dealer !! Kevin did a great job explaining all the financial stuff and Dan fielded the needed questions regarding documentation from our Insurance carrier. Also, Tom Portee made the closing process painless (or as painless as possible). We would DEFINITELY go to Liberty again (and, recommend them to our friends!) More

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This dealership came highly recommended, and I am glad I wound up there. They seemed fair and honest, and had a nice calm environment. I have already told people to go there. wound up there. They seemed fair and honest, and had a nice calm environment. I have already told people to go there. More

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I can not say enough about Liberty Subaru in Emerson, NJ. From the moment my foot entered the dealership door until even after I was home the kindness, friendliness, helpfulness of the people was outstanding From the moment my foot entered the dealership door until even after I was home the kindness, friendliness, helpfulness of the people was outstanding. Communication from both Rob and Dan via email, phone calls etc. couldn't have been anymore prompt. I appreciate immensely both Rob and Dan's time in getting my paperwork processed and the car to me ASAP. I appreciate Rob coming in on his day off to deliver the car to me. I hope that when this lease matures that Subaru will have another car that catches my eye so that I can have the ease and friendliness of using Liberty Subaru again. I would highly recommend this dealership and Rob for sales! Thank YOU to all for making this such a wonderful and easy process. More

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I went to Liberty Subaru in Emmerson NJ on a recommendation looking for a new 2014 Forester. When I arrived, I met with sales manager Dan Cohen who was very professional and friendly. Dan sent m recommendation looking for a new 2014 Forester. When I arrived, I met with sales manager Dan Cohen who was very professional and friendly. Dan sent me to salesman Jeff Miletta to help me find the car I wanted and to explain how leasing worked since I have never leased before. Well, 2 1/2 hours and dozens of questions later, Jeff was still as patient and professional as he was when I had met him earlier. I never felt rushed or as if I was "bothering" him at any time. Jeff was truly interested in getting me the best deal possible and was very personable in the process. After the easy decision to purchase the car, I was sent to Tom Portee to work out the finance numbers. Tom, as with Dan and Jeff, was very helpful and professional. I really want to thank the Liberty Subaru crew for making my car purchase run flawlessly. Thanks guys. More

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My rating here is not for just one single experience (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my fi (i.e., my recent new car) with Liberty Subaru, but rather for over 10 years' worth of business with their fine organization. I started leasing my first Subaru, a 2004 Outback wagon, when I first moved out of my parents' house and got my first teaching job and a new apartment. This was back when Liberty Subaru had their dealership down the road in my new town of Oradell, NJ. I could not have been more excited about my new wheels! And Jeff Wangerin was an awesome sales rep. He really took the time to get to know me, and was really helpful and supportive to me as a first-time car-leaser and a young woman starting out on her own. Every time I stopped by for service appointments, he would ask how the car was (obviously!), how my new teaching job was going, and how my family was. (He had met my dad, too, when my dad came along as part of the initial leasing process.) It did not take me long to decide that when that lease was up, I would certainly get another Subaru. That time came in 2007, when I started leasing another new Outback wagon. It was during my lease of this car that I had a particularly memorable awesome-customer-service experience with Liberty. It was a snowy and blustery New Year's Eve day when I realized I had a problem with one of my wiper blades. Of course I was panicking a little; I knew this needed to get fixed ASAP. However, it was early afternoon, and I figured the technicians at Liberty were either packing it up early for the holiday and/or going to lunch. I took my chances and drove carefully to the dealership. I could see they were ready to close shop, and probably would not have service hours the next day (New Year's Day). I explained my predicament, and they had absolutely no problem taking me right in and fixing up that wiper blade. I was so relieved, and I totally appreciated them going out of their way to help me out. I was able to drive around safely, with peace of mind, that New Year's Eve and New Year's Day! By the time my 2007 lease expired, Liberty had moved to its current, super-huge, super-awesome new facility down the road in Emerson. We had just had a huge snowstorm when I was ready to select my new 2011 Outback wagon. Ed Vogel and I braved the elements and trudged through snow up to our knees (no joke!) out to a lot of new cars so he could show me up-close-and-personal what my new car would look like. (It was not enough to just show me in a brochure; Ed had no problem going out of his way to show me first-hand!) Three fast years flew by, and now I am one month into driving my newest and fourth Subaru, this time an Impreza wagon. I loved my first three Outback wagons; I just decided it was time for a change. The Impreza is certainly different, but great and awesome in its own unique ways. For this lease, I was back with Jeff Wangerin. Even though there had been some time since our last interactions, Jeff still remembered me very well. He still asked how my teaching was going, how my dad was, how things were going in general. (It is always that nice, personal touch--when doing business--that makes a noticeable difference!) Before I picked up the new car, and while I was still deciding on what I wanted, Jeff was very helpful by emailing me all kinds of special brochures with the latest info on Subaru's line-up. It is also worth noting that Liberty Subaru when out of its way to manage some special on-the-side dealings with my dad and my former Subarus. For example, my Dad had bought out my 2004 Outback for my family when I was done with it. When I was done with my 2007 Outback, my dad was interested in buying that out, and selling back the 2004 to Liberty. Liberty took care of everything. Again, when I was done with my 2011 Outback, my dad was interested in buying that out, and selling back the 2007 Outback. Again, Liberty took care of everything. Maybe some dealerships would not want the extra hassle of all these arrangements, but Liberty took the time, care, and effort to make it work. So now they do not only have a loyal fan in me, but also loyal fans in my father, mother, and sister. All in all, I cannot say enough good things about Liberty Subaru. If it were not a great place, I would not currently have my fourth car from them, and I would not have been a customer of theirs for over ten years now. I am at the point now where when I step into the check-in area for service, they already have my info up on the computer screen before I can even tell them my name, my car, or my license plate number. And on that big day when you get to drive home your new car, they have it parked in the front, ready to go. It is all clean and shiny (even the tires gleam!), and in the perfect position for you to get in and drive it right there out of the exit. It is like having some kind of V.I.P. status. Thanks to all the good folks at Liberty Subaru. I hope other customers feel as happy as I do. :) (Sorry for writing a novel, but I had a lot to say!) More

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I just purchased a 2014 Subaru Legacy from Jeff Miletta. I just purchased a 2014 Subaru Legacy from Jeff Miletta. I have owned a 1986, 1997, 1999, 2006 and now this new 2014 Subaru!! (Not to mention that I just purchased a 2014 Subaru Legacy from Jeff Miletta. I have owned a 1986, 1997, 1999, 2006 and now this new 2014 Subaru!! (Not to mention that my husband owned a 2006 Tribecca) Jeff has always sold us our cars throughout the years. Bob Osterloff has always been in charge of servicing our cars. Everyone at this dealership is truly a professional...we always recommend them to others! Getting a new car from Liberty Subaru is always a wonderful experience....and after that, just driving this terrific reliable and safe car makes it even better!! Feel free to contact me at any time! Sincerely, Loraine Adesso More

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