Damon Pappas

Bought a 2016 ford expedition brought up issues I heard during the test drive to Damon and McKinsey I was told service would Look at them. I was told there wasn’t anything wrong and everything was address during the test drive to Damon and McKinsey I was told service would Look at them. I was told there wasn’t anything wrong and everything was addressed so I signed paperwork. Later on after giving me the keys I found out the remote start module was fried so I left it for them to fix found out they said they had to order parts. 30 days later I found out they waited to put it thru my ford premium care and they took care of the ductiable so they didn’t pay the cost and labor. Told them about other nosies which I was told it’s has a 100k put premium fuel in it which was not the issue the plug needed to be changes as well as it needs 14,000 worth of work to be done If they were honest I would have looked for another car. Now service manage tim blew me off and felt after going over his head to jr everything was being covered up this is my 4 th car I have brought from them and being a service member I feel them flying a wounded warrior flag is a cover up to welcome member to sell them problem cars. I have contacted ford motor company, local media and will be sharing Experiance with family friends and co workers STAY AWAY Damon and McKenzie were great people JR is the one who I felt was the bad energy and turned good sale people into to sharks Damon was always honest but Jr had a bad influence and would force his hand in the other direction More

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In conclusion, my experience with Haldeman Ford has been nothing short of a nightmare. Their deceptive practices and broken promises have left me feeling cheated and disillusioned. I would strongly advise a nothing short of a nightmare. Their deceptive practices and broken promises have left me feeling cheated and disillusioned. I would strongly advise anyone considering doing business with them to proceed with extreme caution. Trust me when I say that the temporary satisfaction of driving away in a new car is not worth the long-term consequences of dealing with this unscrupulous dealership. Will be complaining to Better Business Bureau as well. Will do my best to take a legal matter with this dealership. It's been seven months. I've been waiting for them to rectify this situation and they have a greed. The manager and sales rep that I was misled.Jeff was my rep and Merek was my manager both agreed I was misled and said they would do everything to help me out because other manger got involved everything was screwed. More

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To whom it may concern, First and Foremost I think I can dispense with all of the formalities, all of you guy know who I am, I purchased a Tesla from your Ford dealership in Windsor on March 23 think I can dispense with all of the formalities, all of you guy know who I am, I purchased a Tesla from your Ford dealership in Windsor on March 23 of 2023 after being there for over 6 consecutive hours while Damon and Jeff charged the vehicle only 15% as the deal was being made I made Jeff and Damon aware that back trunk piece was missing they assured in writing that it would be taken care of, I also relayed to Jeff how glove compartment would not open or get stuck! After leaving the dealership at 8 PM at night when the dealership close we drove proximately 50 miles and car got stuck due to no more battery life, had to tow the car, the rest of the way home which I live in Long Island, New York, which I occurred a $600 towing fee! I did not blame Jeff or Damon for the situation, in my defense, it’s my first Tesla!!! The next morning after waking up, after charging the Tesla, I try to roll down driver-side window and it’s not working I immediately call Jeff and left a message, then I spoke to Ben who intern relayed me back to jeff and says he can handle it! Meantime asking me about a $6000 warranty and they said that I should purchase! Let me make this clear it has not even been 12 hours yet! I haven’t received any callback from the dealership. Every time I called I would get voicemail I left voicemail for JR, which is the general manager and several messages for Jeff and Ben with no return call after a few days I got in contact with Jeff the sale guy, meaning today and he informed me it’s not his fault he’s doing what he’s told, so I informed him I would be coming up to the dealership and proceeded to end the phone calls, 20 minutes later I receive a phone from Ben stating I should’ve purchased the warranty because how do they know it wasn’t something I did, so I purchased a 60k car and broke it so you guys can pay for it because my life is that boring, common sense is not common when people are trying to rob you!!!! Funny my last 2 vehicles have been from Ford and this the way you do business! Obviously this problem has to be mediated by a judge. I will be going to the Tesla to have them fix the problems and going to court and giving you guys the bill! Lamont Jones More

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Excellent dealership with great staff. Haldeman Ford was willing to work with me and provide a top quality and personable car buying experience. Thanks guys! willing to work with me and provide a top quality and personable car buying experience. Thanks guys! More

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Haldeman Ford E. Windsor is the best around !! Shopping at Haldeman Ford was the best car experience with the help of Damon P. He asked all the right questions to find the perfect car to fit my boy Shopping at Haldeman Ford was the best car experience with the help of Damon P. He asked all the right questions to find the perfect car to fit my boyfriend and my needs! He even changed his schedule to match ours. If that’s not great customer service idk what is! We will definitely be back! More

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Excellent Experience! I was looking for a new F-150 and have to say that everyone I interacted with from the original inquiry online, to the person greeting us and to the f I was looking for a new F-150 and have to say that everyone I interacted with from the original inquiry online, to the person greeting us and to the final sale and financing were a pleasure to deal with. I worked with Damon Pappas and Mike Stizza (sales) and Art Krupa (financing). Everyone was very helpful and personable, and I did not feel pressured at any time during the process. I would recommend this dealer. More

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Good Experience Had a very good experience dealing with Damon Pappas, the transaction went very smooth and fast. I would recommend this Dealership and especially Mr. Had a very good experience dealing with Damon Pappas, the transaction went very smooth and fast. I would recommend this Dealership and especially Mr. Pappas to whoever was interested in purchasing a Ford product. More

by mary1244 Verified Customer Verified Customer

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Great service Service dept was awesome. Theyre friendly, efficient and fast. I didnt need to get up and check on my vehichle. They kept me updated. Comfortable wai Service dept was awesome. Theyre friendly, efficient and fast. I didnt need to get up and check on my vehichle. They kept me updated. Comfortable waiting area. Coffee bar was nice too. More

by susanperez1 Verified Customer Verified Customer

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New Ford Explorer Got warm welcome when we walked in. They understood what we are looking for. Laid options in front of us and closed the deal by satisfying us. We are Got warm welcome when we walked in. They understood what we are looking for. Laid options in front of us and closed the deal by satisfying us. We are 2 weeks driving our explorer and we love it. More

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Best Decision I Ever Made So, I get in an accident during a snowstorm, and my insurance company "totals" the car, giving me a window of about 5 business days before they take m So, I get in an accident during a snowstorm, and my insurance company "totals" the car, giving me a window of about 5 business days before they take my rental away. Bottom line, I needed a replacement and fast. Now, I didn't want to rush and make the wrong decision. I wanted a practical car, but also one with some cool upgrades (heated seats, ontouch, etc). So I went to Ford because it was close and I thought it would give me a chance to see some potential cars in person. This is when I met, Damon. Damon, without a doubt, was the best car salesman I ever dealt with. He wasn't pushy, he sympathized with my plight, and he made it clear he was going to get me a car that fit MY needs and MY budget. After some research and fact finding, Damon suggested a FORD EDGE, that was on the lot. The car was fantastic and totally in my price range. Damon made it clear there was no "fine print" or "hidden fees" to the bottom line price. He had the car inspected, cleaned, and even made sure the brakes were perfect before letting me drive off the lot. I don't remember the name of the gentleman who helped me with warranty packages, but he was great also. No pushing. No "scare tactics." Just presented me with the options that were available. It was very refreshing. I can't recommend this dealership enough. I love this car more than the one I had (And I loved that one, too!) Thank you, Damon. And thank you Ford Haldeman. You WILL, be getting my business again! More

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