Dale Smith

We worked with Dale Smith of Bob Wade Subaru in Harrisonburg. Dale worked hard to find us a gorgeous Subaru Impreza. Impreza's are difficult to find this year but through sheer tenacity, Dale was Harrisonburg. Dale worked hard to find us a gorgeous Subaru Impreza. Impreza's are difficult to find this year but through sheer tenacity, Dale was able to locate one for us, offer us a spectacular deal and insure the purchase was seamless and efficient. We heartily recommend Dale and the Bob Wade Subaru dealership! More

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Today when my wife returned home from Bob Wade for a scheduled oil change and fluid top off on her crosstrek her first words were "we are not ever buying a subaru from Bob wade again " I wasn't even sup scheduled oil change and fluid top off on her crosstrek her first words were "we are not ever buying a subaru from Bob wade again " I wasn't even suprised at this point. First issue was when new crosstrek needed filter replaced which I assume requires opening/removal of glove box because we found upon returning from shop a cd was broken inside of glove box. No emails were answered about how this happened or apology. Today after oil change and fluid top off, a few miles from shop the low washer fluid light came on, she reminded service people twice to check fluids knowing washer fluid level was low. She returned to shop and it was realized it was about a gallon low, never was even checked much less topped off. Bought a "certified used" impreza a few weeks ago and made it from lot to home (nearly an hour drive each way) only to find out only one key actually worked and my wife's key was a replacement key that wouldn't start vehicle. Had to return to shop to be told it was a replacement key and they would contact previous owner about key. After a week or so passed I contacted Bob Wade, told key would have to be ordered. Another week and told to return to shop to have new key programmed. Return to Bob Wade to be told wrong key was ordered also in between trips to shop found rear view mirror was nearly falling off of my "certified" vehicle so shop tightened screw. Bob Wade contacted me said key was in again and to return to shop again but did offer free gas fill up only to find a low tire on the same "certified" vehicle. So this will require at least another trip so I have actually put more miles on vehicle to and from shop than actual driving, limited warranty miles at that. The sales person misplaced copies of driver's license during purchase, not sure where it went. Luckily I have researched the vehicles I bought before hand because in both cases sales misquoted information about engine size or equipment options as examples. Not a big deal but sales should know the products they are selling. I was warned before hand by a couple of co-workers that had also purchased vehicles from Bob Wade and that they would recommend shopping around and that they had stopped buying here. Everyone has different opinions of quality and mistakes happen so we took a chance but enough is enough. More

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Decent people. Good shop services. Not a bad place by any means but there are other lots in the area that are equally good if not better. means but there are other lots in the area that are equally good if not better. More

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Steve, Dale and the Service team, especially Jeff, were so helpful when I had a tire blow-out while traveling through Virginia. They not only made after-hours calls and arrangements for tire replacement, so helpful when I had a tire blow-out while traveling through Virginia. They not only made after-hours calls and arrangements for tire replacement, but also directed us to hotel accommodations and dinner within a mile of the dealership. I have been very satisfied with my 2014 Subaru and the kindness and care I received from this dealership will remain a vital part of my Subaru story in the future. More

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Thank you Dale for being so helpful with the purchase of our Forester. We appreciate everything you have done to make our buying experience excellent. We appreciate you . our Forester. We appreciate everything you have done to make our buying experience excellent. We appreciate you . More

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Thank you Dale for helping me with the purchase of my 2018 Subaru Impreza. Professional, knowledgeable and friendly service, great guy. I would recommend everyone to go see Dale Smith... 2018 Subaru Impreza. Professional, knowledgeable and friendly service, great guy. I would recommend everyone to go see Dale Smith... More

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Alan Click went above and beyond to get the new Crosstrek in the color I wanted. It was the easiest best car buying experience ever . in the color I wanted. It was the easiest best car buying experience ever . More

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Dale was very informative and helpful with any questions I had when purchasing my first Subaru. He gave me a lot of great information and different things to consider after I had looked at the two vehicles I had when purchasing my first Subaru. He gave me a lot of great information and different things to consider after I had looked at the two vehicles I was interested in. John was also helpful with the paperwork, explaining the documents, and answering any questions I had as a first time purchaser. Both of them were very helpful through the entire process including keeping my son, 3, entertained! More

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