Dakota Burns

Service department was good. Issue is with online scheduling/scheduling. No one followed up about the service I requested, so now I have to make a second trip for service. Issue is with online scheduling/scheduling. No one followed up about the service I requested, so now I have to make a second trip for service. More

by info Verified Customer Verified Customer

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Great customer service. Always updated on each step of service and when the job was finished. Always updated on each step of service and when the job was finished. More

by mncrouch1502 Verified Customer Verified Customer

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Professional Dakota and Neil were exceptional to work with They listened to my concerns and addressed my issues with They listened to my concerns and addressed my issues More

by Chuck Morah Verified Customer Verified Customer

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Dakota Burns was excellent to deal with, on my recent visit, for issues with my 2020 Ram 1500 visit, for issues with my 2020 Ram 1500 More

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Dakota was a great service advisor. This was a 6 week warranty repair due to back order. He kept me updated throughout the process. He also did everything he could to try to get the par This was a 6 week warranty repair due to back order. He kept me updated throughout the process. He also did everything he could to try to get the parts faster and get me assistance with my rental. He was always polite and patient, especially when I was frustrated with others I was dealing with at Jeep. Dakota is a great asset to your service team. More

by jessicalrees Verified Customer Verified Customer

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Did what was asked quickly. Good communication. I will return. Thanks This is a ridiculous question. Good communication. I will return. Thanks This is a ridiculous question. More

by annbradw Verified Customer Verified Customer

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Always Great Always Great Service, have been with this dealership since 2014 I also send my Kia Soul for service here. dealership since 2014 I also send my Kia Soul for service here. More

by them.ngwenya Verified Customer Verified Customer

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My truck was damaged while in service. My tire was popped and wheel damaged while Dakota drove it off the lift (I have dashcam footage). Tire was replaced but wheel is damaged. Showed this My tire was popped and wheel damaged while Dakota drove it off the lift (I have dashcam footage). Tire was replaced but wheel is damaged. Showed this to Dakota upon pickup last Friday and he said he would follow up with a wheel repair. Haven't heard anything back despite reaching out and also talking with a dealer rating rep who called me yesterday. More

by rjcohen25 Verified Customer Verified Customer

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Well, my experience was the communication was fair. Not very thorough. I had to prompt concerns that I had for my vehicle To get a clear answer. One of the associates didn't seem very well versed in ex Not very thorough. I had to prompt concerns that I had for my vehicle To get a clear answer. One of the associates didn't seem very well versed in explaining the oil change process. And what exactly it is that they check for when I got my vehicle home? After spending the most expensive for the oil change, they didn't even feel the windshield wiper fluid. More

by Dhuff Verified Customer Verified Customer

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Kept me informed of the progress on my vehicle and applied my service contract. Let me know what was needed for State Inspection applied my service contract. Let me know what was needed for State Inspection More

by jjaggers71 Verified Customer Verified Customer

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