Daisy Zabala | Page 11

I would like to take this opportunity to advise you that I have always been happy with Esserman VW and will continue to be a customer, especially because of the efforts of service advisor, Daisy Zabala (hop I have always been happy with Esserman VW and will continue to be a customer, especially because of the efforts of service advisor, Daisy Zabala (hopefully I am spelling her name right). When filling out the survey, I was in a hurry, misunderstood some of the questions and was hasty in my answers. Daisy is the reason why I continue to be your customer. She is loyal, concerned about the work that is performed on my car, and to speak honestly, I feel as if she does not "rip me off." It is difficult to find people of integrity in this business when I, frankly speaking, no nothing about auto mechanics. I sincerely would like to take this opportunity to express my apologies to Daisy for mistakenly representing her and her work in an unfair light. I wish I could take the survey again and give her all 10s. I will be submitting a written letter to you reiterating what is included in this email to be included in Daisy's file, for I believe she should be applauded for being one of the best, if not the best, service advisor employed by Esserman VW. Please forward this to Daisy. Sincerely - Lucrecia Peralta More

Report | Print

I brought my car in for 48,000 mile service. When I got my vehicle back, my check engine light was on. I had to bring my vehicle back FOUR times (the light kept coming back on) to finally get the problem c my vehicle back, my check engine light was on. I had to bring my vehicle back FOUR times (the light kept coming back on) to finally get the problem corrected. They did provide me with a loaner, but I had to call the service manager and the general manager to get it approved. Now I'm having a problem again. I love my VW but since I brought it to Esserman VW I've had nothing but problems with it. I would recommend avoiding this dealership's service department. More

Report | Print