DJ Hoggard | Page 3

Good sales people and managers with transparent and straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! More

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Avery was wonderful to work with. She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Av She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Avery was knowledgeable, considerate and addressed my questions and concerns in a professional manner. In the spirit of continuous improvement, and you don’t need to print this on your website: I wanted to have a vehicle that had all of the “bells and whistles” and from my perspective I was became confused if that is what I received. For instance, there was a cargo package which included a cargo net and cargo blocks. When I got home, I discovered that there was not a cargo cover included in the cargo package. When I drove back out the dealership. I discovered that there are cargo packages that don’t include the cargo cover. I had explicitly said I wanted everything possible, and yet I drove away without, in my opinion, the most important part of a cargo package, the thing that hides your cargo from would-be thieves. I thought I was going to receive the cargo cover at no additional cost because it should be part of the package. The sales team should have put two and two together and offered the cargo cover before I left the lot the day before. Instead, I drove a 50 mile round-trip across the Portland Metro area to pay $200 for something that I thought was part of a cargo package Had I known that there was no cargo cover included in the cargo package when I was initially purchasing the vehicle, I would’ve asked for one and paid the $200 gladly. I guess I’m a little disappointed that there was only an apology for the miscommunication and not a compensation in the form of a discount because I drove a 50 mile round-trip using my time, and gas, to come get something that I wanted that should’ve been offered when I was buying the car. I was asked a few times if there was anything else that I would like, but when I was buying the car, it was difficult to think of everything that could possibly want. It is up to the sales team and their expertise to suggest and confirm optional items that are in the package. OK, no, I want to move over to the finance guy. I’m assuming he was the finance guy because he was trying to sell an extended warranty. He started with a very large cost for only three years of service. it did not make any sense to me to invest in that. He was very nice and warm and accommodating. He left the table saying “I’ll keep working on numbers is that OK“ and I said sure if you want to. He came back saying that the dealership works with Costco and because I’m at Costco member he can give me a discount. The discount was significant and he increased the amount of time that the warranty and services covered. So I ended up purchasing that because that was reasonable. Again again, I wasn’t thinking about saying I’m a Costco member, it did not occur to me. Why didn’t he lead with that to begin with? If there is a partnership with Costco then the dealership should ask that question upfront instead of trying to get more money out of me first and then offering the Costco discount. That sort of tactic does not increase my trust in the purchasing process. Nevertheless, I ultimately purchased the extended warranty/services package offered, and M glad that I did. Regarding DJ: DJ gave me a fair trade-in value for my Subaru Impreza. He played his manager role really well by staying in his office while Avery and the finance person went back-and-forth from me to the office to report on the process. Again, I am happy with my purchase and am looking forward to a road trip around the Olympic Peninsula in my new CX 50. More

by dkkays Verified Customer Verified Customer

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Jonathan had great customer service and a wonderful attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. More

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Took our well taken care of with low mileage 2016 Subaru Impreza with 58k for a trade in on a 2025 Mazda CX70 3.3. We traveled from Washington state to Hillsboro Oregon pretty confident that we would get th Impreza with 58k for a trade in on a 2025 Mazda CX70 3.3. We traveled from Washington state to Hillsboro Oregon pretty confident that we would get the 12k that IS Kelly Blue booked at ALL day long. Was insulted by offering us 9k. We asked Dj to meet us in the middle at 10,500.00 and he would NOT. So the deal is a no go for us. Adding that the Mazda had bird dropping all over the hood and the tires looked like someone took it 4 wheeling in the mud. Royal Moore dealership just doesn't care. More

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On 07/21/2025 I bought a Mazda Miata from Royal Moore because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 BMW 740IL. The dealership employees were very professional, respectful and courteous. Special thanks to Avery Wilson, DJ Hoggard and HJ Tran. Avery Wilson has proved to be an outstanding salesperson who provided me with an after sale assistance. Sales Manager DJ Hoggard and Assistant Sales Manager HJ Tran kept the deal transparent and negotiation reasonable. More

by Boris Verified Customer Verified Customer

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Jonathan was very personable and patient. He had excellent communication and made sure we were purchasing the best vehicle for our needs. He had excellent communication and made sure we were purchasing the best vehicle for our needs. More

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The whole experience was great. From the first guy to the next person. I always have enjoyed purchasing from here. I always feel comfortable. Just like when I used to work here. From the first guy to the next person. I always have enjoyed purchasing from here. I always feel comfortable. Just like when I used to work here. More

by mariaq398 Verified Customer Verified Customer

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Very friendly and efficient group! The buying process went very well. I love my new car! The buying process went very well. I love my new car! More

by kbush789 Verified Customer Verified Customer

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Smooth transaction. No issues. Salesperson, Madison, very 💪 and helpful. Travelled a long distance to pick up vehicle and well worth the trip. No issues. Salesperson, Madison, very 💪 and helpful. Travelled a long distance to pick up vehicle and well worth the trip. More

by AJFISCH Verified Customer Verified Customer

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Avery did a fantastic job helping me find my new Mazda CX50. She was patient and professional. I have been a long time customer of Royal Moore and will be back to work with Avery. CX50. She was patient and professional. I have been a long time customer of Royal Moore and will be back to work with Avery. More

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