DAS Reputation Management

Deceptive practices and lies by omission of the truth at several levels. Description on Ed Voyles website did not mention that it was a manager's vehicle with 1,400 miles (LBOOT). Salesperson (Cameron R.) d several levels. Description on Ed Voyles website did not mention that it was a manager's vehicle with 1,400 miles (LBOOT). Salesperson (Cameron R.) didn't mention that it was a manager's vehicle (LBOOT. Test drive was very quick and short (approx. 2.5 miles). I was paying attention to performance, sound of engine, radio, A/C, and traffic. I wasn't looking for the odometer, because it's a NEW vehicle. Cameron said it was alright to run through a carwash (shadow MATTE gray) which was a half truth, He had me sign a paper stating I would give him a 10 rating and answer no to two questions, he said signature was just to acknowledge that he told me (very shady business practice). I have not recieved a survey for Cameron (no surprise). Over the following two days I called for Cameron because I had left something in my trade-in, he was not there or busy, so I left messages to call me, 3+ weeks he has not called (NO service after the sale). I filled out a form on their website that would give me a $1,000 discount on a new vehicle or $1,750 extra for my trade-in, this was not honored. When I realized that I was sold a USED vehicle, I looked it over and found stone chips, 1 on plastic grill, 1 in paint up front, 4 small chips in windshield, 1 on painted wheel, and 2 three inch scratches on back of passenger seat. Shame on that manager for not coming forth and fixing those damages caused under his watch (dishonest and LBOOT). Spoke to sales manager (Marna). She said the window sticker Identifies it as a Manger's vehicle and that the managers take very good care of their vehicles (this one abused his privilege). There was NO window sticker. I found a piece of it in the glove box (folded like an accordion, where someone had previously ripped it off by opening the widow). The best they could do was SELL me an extended warranty for $100 over their cost. More

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Did the old Bait and switch. Have a new Sorento with a internet price of $34K but I started to ask about financing they raised the price $7K!!!! Said it had a special wrap and Have a new Sorento with a internet price of $34K but I started to ask about financing they raised the price $7K!!!! Said it had a special wrap and the internet was a generic listing yet the internet listed the Vin# and the pictures were real ones from the dealership. Just very unethical and dirty. Do not trust anything from this dealership!!!! More

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This dealership is awful. I was a loyal customer for five years and over the last two months they completely took advantage of me. Communication was terrible, I was repeatedly I was a loyal customer for five years and over the last two months they completely took advantage of me. Communication was terrible, I was repeatedly given incorrect information, and there was zero urgency to fix my car. In the end, they couldn’t even fix the issue—and actually made it worse. I took my car in on December 4 for a check engine light and didn’t get it back until January 13, only to have to bring it right back the same day. I finally got my car back on January 29 with no resolution at all. What was supposed to be a warranty repair turned into an out-of-pocket expense. I was without my vehicle for nearly two months, had to pay for rental cars that will not be reimbursed, and they don’t even offer loaners. Customer service was subpar and management was despicable. I will never give this dealership another dime and will never refer anyone here. Extremely disappointed after being a loyal customer for five years. More

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