DANIEL FLORES

I recently had the pleasure of working with car salesperson Mauricio DeFrancisco at Rick Case Volkswagen in Weston, throughout the entire process Mauricio displayed an impressive knowledge of the c salesperson Mauricio DeFrancisco at Rick Case Volkswagen in Weston, throughout the entire process Mauricio displayed an impressive knowledge of the cars available, including their features, performance, and pricing.He patiently answer all of my questions, providing valuable insights that helped me make an informed decision. I highly recommend working with Mauricio DeFrancisco to anyone in search of a new vehicle, he exemplify what a Top-notch car salesperson should be. More

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Salesman Jhnon Castro was excellent and made the process easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. easy. Finance dept not so much. Seek financing w your bank/credit union. High rates and unprofessional. More

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Thank you so much. I’m very satisfied with services provided for me. I will definitely recommend to my friends and acquaintances to buy cars and do service in your car dealership. provided for me. I will definitely recommend to my friends and acquaintances to buy cars and do service in your car dealership. More

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I felt very well at the dealer they Hebe me an excellent attention help me in every step I will recommend all the people that help me thank you attention help me in every step I will recommend all the people that help me thank you More

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Great Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. Sales person and manager were respectful, attentive and friendly. The sales person demonstrate all features of the vehicle with patience and pleasure. The finance person was very nice as well explaining all agreement process. More

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Excelent experience Great team of sales. They made our son's first car lease expirience a blast. They keep the whole process a secret, so we can surprise our son. They e Great team of sales. They made our son's first car lease expirience a blast. They keep the whole process a secret, so we can surprise our son. They even put a bow on the car. We are thankfull for the extra mile. More

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Great experience with helpful people! I came in to trade my Passat for a Jetta! Mauricio was extremely helpful at finding me exactly what I was looking for. He was very informative about e I came in to trade my Passat for a Jetta! Mauricio was extremely helpful at finding me exactly what I was looking for. He was very informative about each vehicle that we test drove. I’m very happy with the Jetta that I chose that day. More

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Car Purchase Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have Very happy with excellent knowledge of staff and courteous manner in which they conducted business From the service department to sales I only have the best to say about this dealership. More

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Poor support post purchase I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW servi I purchased 2018 Tiguan SE during the first part of 2018. Recently, and after having less than 7000 miles on my car, I returned to Rick case VW service to have my brake rotors that have a rather massive wear and tear at such an early stage. The service manager / Dave explained that my rotors are not cover under warranty even with such low millage. He further explained his personal believe as to why the early wear and tear, and suggested to contact VW Corp for warranty authorization. after several calls between VW and my self, I was told that Walter / assistance service manager claimed the rotors wear and tear is due to driving habits. I am 58 years, owned more than 26 cars in my lifetime, and today I am being told I don't know how to drive a car which is a reason my rotors went bad at less than 7000 miles. I am filing a lawsuit against VW and this dealer ship. If you own a VW and you are having the same problem, please contact me to joint me with this case. Regardless of a driving habits, no car rotors should wear this bad at this short time. Also, if you are interested in purchasing VW, please do your homework first, I personally DO NOT recommend it especially from this dealership. This repair can cost me in an excess of $500 or more that should be covered under warranty. Took the car to 2 different repair shop, and both made the same statement, that the rotors are made from cheap metal and the break pads are eating them away. More

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The whole process was excellent My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new My sales representative was outstanding as well as the finance manager. Very friendly, understanding and helpful. Outstanding experience! My new car was delivered impeccable and they even helped me transfer my belongings to the new car More

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