DAMIEN RICHARDSON

My son took my 2023 Honda Civic Sport in for scheduled oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. Whe oil change on 2/14/2025. Text message link that was sent to my phone stated said oil change would be $38. I thought it was extremely low cost. When my son paid it was in fact $89. The link also stated my car needed a valve cover replaced on the head gasket that was leaking. Cost on that per the link that I was sent was >$300. I did not get that repair done that day. Today, my son took my car to a different dealership & was told that that particular repair was covered under warranty. I then called Tom Wood Honda service department & spoke with service mgr, Jason Broaddus, & told him the whole situation. I was told the difference in the price on the oil change was a "glitch" in the system. He then looked up my car & said that the replacement valve cover was covered under my "lifetime powertrain warranty", not my factory warranty. Ok. A warranty is a warranty. Jason then stated he could get my car in to get it fixed under warranty. No thank you. Your rude service advisor, John, was too lazy to even look if there was a warranty on my car. Don't really trust the work would be done properly at this point. I honestly feel like Tom Wood Honda service department was trying to get paid twice, once from me & once from Honda. Shady. I have purchased 3 used cars & 2 new cars from this dealership since 2018 in my name, 3 for myself & 2 for my son. Over those years, I have watched the service dept decline tremendously since Jeremy Rodecap left & no one in the building seems to care, least of all the GM Damien. In 2022 my son took his previous Honda Civic in for scheduled oil change. Paperwork claimed all fluids were checked & given green light. Within a month, the transmission fluid was bone dry. When I called service, nobody there at the time seemed to know how to even check that on that model & year of the car. Literally had to google it. My cars won't be getting serviced here anymore nor will I be purchasing any more vehicles from this dealership. More

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It took over an hour from the first info from the service manager to me checking out . I had an oil change and tire rotation. They recommended 9 services which totaled almost 2900 dollars which were all decl manager to me checking out . I had an oil change and tire rotation. They recommended 9 services which totaled almost 2900 dollars which were all declined by me. More

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Jay Sutton was very helpful and got me a new ride he's the best thank you for everything the best thank you for everything More

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Tom wood anderson has leased me my last 3 hondas and sold me 2 used cars. The deals were great and you can't beat Corey Pritt, our salesman. He's the best! me 2 used cars. The deals were great and you can't beat Corey Pritt, our salesman. He's the best! More

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Took very good care of us and got us into a brand new Honda Civic. Couldn’t be happier! Honda Civic. Couldn’t be happier! More

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Will never go to another dealership for my Hondas! Great customer service! I always work with Austin Coffel and have bought 4+ cars from him over the years. He is great at what he does! Great customer service! I always work with Austin Coffel and have bought 4+ cars from him over the years. He is great at what he does! More

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Tom Wood worked hard to get the deal I was looking for. I appreciate the time and effort that Cory and the whole team took to get the deal done. I was not the easiest person to deal with. Highly recomme I appreciate the time and effort that Cory and the whole team took to get the deal done. I was not the easiest person to deal with. Highly recommend. More

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The Sales team were pleasant and professional. They were very knowledgeable of their products. They were quick and responsive to our needs. We had our new car in less than 24 hrs. very knowledgeable of their products. They were quick and responsive to our needs. We had our new car in less than 24 hrs. More

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Parts, Grady is the best. Sales, Austin is the best. Service writer, Colin is the best. Service, Mika is the best. Service writer, Colin is the best. Service, Mika is the best. More

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Was in a bind with my Honda Accord and Collin and the staff jumped in and got me all fixed up would highly recommend staff jumped in and got me all fixed up would highly recommend More

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