D'Aundre DeMars

D'Aundre did a great job - he was able to answer all of our questions, demonstrate everything the car could do, and he was genuinely nice and helpful. our questions, demonstrate everything the car could do, and he was genuinely nice and helpful. More

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This is the 3rd Vehicle I have purchase from this dealer. I have had nothing but wonderful service from them. I would recommend them to whomever I talk to. I have had nothing but wonderful service from them. I would recommend them to whomever I talk to. More

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Best Car Buying Experience Ever! I have bought/lease over 10-15 cars in my lifetime and this was the best experience by far. If you are looking to buy a Volkswagen this is the dea I have bought/lease over 10-15 cars in my lifetime and this was the best experience by far. If you are looking to buy a Volkswagen this is the dealership for you. Everyone involved from front of staff, to Connor Detloff as the Sales Manager, to D'Aundre Demars from Sales to Nathan Magnoski from Finance were terrific. The reason this is the best buying car experience ever has the following key elements: 1. Buying the right car for the right reasons: They listen to what your needs are including those of my wife. This is the first time ever in a car dealership that my wife has felt so prioritized and her needs listened too. This meant we got the right car that met her needs as the primary driver of our people mover, and my needs for the best deal ever. So often people focus on price but don't get the right car, model, trim, color etc. But D'Aundre and Connor were outstanding in listening to my wife first before even considering what the deal could was. Great work and the benchmark of best practice of listening to the most important decision-maker in the family - the wife! 2. Building a relationship not just a transaction: What was so impressive about this dealership is there focus is on building a relationship with you not only for this transaction but also for future transactions. I was so impressed by this experience that we accelerated buying the second car immediately with them because of this approach. Because of this focus on trust, they did not adopt any of the usual predatory techniques like inflating initial prices, making you buy or upsize you to items you were not interested in, giving you what stock is what they want to get rid off, having the finance person add more items you want etc. We have all experienced this but none of this is present at all in this dealership. Instead they gave advice and provided protections that are value such as lease end protection, gave advice that you should look to renegotiate your next car and not incur additional costs for servicing etc. This care for the customer, this focus not only on current transaction but also future transactions is underlined by building a relationship of trust such that I would unconditionally recommend all my family and friends buy their Volkswagen from this dealership. 3. Fantastic price including trade in and after sales service: This is what everyone focuses on price. And this dealership gave the best price by far. We went to all the VW dealerships in MN and were also prepared to go online too. We knew the price we wanted. We knew the trade in value we wanted. We also were open for a great price to a second car. Again this dealership outperformed everyone on price by far! And the best part there was no haggling or going around a thousand times to negotiate. They simply offered their best price upfront and that sealed the deal for us. So much so I also leased an ID4 a couple of days later! So if you are in the market for a VW, there is only one place to go for yes the best price, but more importantly to get the right car for yourself and your family, with people who are focused on building an ongoing relationship of trust with you. Terrific work all and the wonderful team at Luther Volkswagen. More

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Great experience. DAundre was great with everything. the car was super clean and witha full tank of gas. DAundre was great with everything. the car was super clean and witha full tank of gas. More

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I feel like D'Aundre went above and beyond with his customer service to educate me and take care of me. Would fully recommend him and the dealership! customer service to educate me and take care of me. Would fully recommend him and the dealership! More

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I had exceptional best service I couldn’t ask for more than that. They helped me get through the process of finding best deals. I appreciate it… than that. They helped me get through the process of finding best deals. I appreciate it… More

by msugal703 Verified Customer Verified Customer

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Easy, no pressure test drive. Great car at a reasonable price. Easy financing. Overall a very good car buying experience! Great car at a reasonable price. Easy financing. Overall a very good car buying experience! More

by lindquist_jason Verified Customer Verified Customer

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Service and management wer great but whatbis that little extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a c extra you can do to make the customer feel like that got a little something extra. This was my second purchase here. The first time I asked for a couple little VW gifts for the kids and was told I would get them soon on the mail. Never did and communication stopped. Second purchase I mentioned this and no follow up. Asked for just a key chain to feel like I got something extra and was given what looked like an autoshow hand out. Not a good look. More

by darrenmckigney Verified Customer Verified Customer

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Leased a 2022 ID. 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us unders 4 from the dealership. We felt we got an excellent lease and the vehicle is great. D'Aundre was a pleasure to work with and was able to help us understand the options available to us in the leasing process. Due to the short time we had we did not get a full walk through of the vehicles features and functions. More

by daulwes1 Verified Customer Verified Customer

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I was grateful for their willingness to work with me from afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was w afar on a car I’ve been searching for and has been tough to find. Though communication was appreciated with follow up from supper visits when I was waiting for responses, overall the expense was chaotic, unclear, misstep after misstep, and acknowledgement of their missteps and apologies, but left me with a bad taste and overall frustrated by how much was missed but for my ridiculous amount of having to be so thorough. Car buying is always difficult, and then I had the distance and all the components I have no control over, but even their normal processes having nothing to do with my distance left me confused and frustrated. Multiple calls and mailings and corrections to get the car delivered smoothly. I did very much appreciate Scott’s outreach and follow up to make things right. And the car has so far been great, though still some mysterious sounds I’ll be taking to VW with my CPO. More

by Ace Verified Customer Verified Customer

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