Cyrena Morena

The service team at Capistrano Mazda is great! Issues were clearly identified and repairs were quickly addressed. Information was clearly communicated. Issues were clearly identified and repairs were quickly addressed. Information was clearly communicated. More

by dan.scott.bizdoc Verified Customer Verified Customer

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Best customer service ever! Everyone is always polite and very helpful. I've never had a better dealership experience. Everyone is always polite and very helpful. I've never had a better dealership experience. More

by RACHELINCA2002 Verified Customer Verified Customer

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Great sales - great process - great service - and they had exactly what I wanted. Farouz was great and went way above had exactly what I wanted. Farouz was great and went way above More

by DIANALZR Verified Customer Verified Customer

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I had to make an appointment to get a tire leak fixed because they couldn’t look at it otherwise. Even with an appointment it took two and a half hours to fix a simple nail in the tire leak. Staff was co because they couldn’t look at it otherwise. Even with an appointment it took two and a half hours to fix a simple nail in the tire leak. Staff was courteous and all but don’t understand what the issue was with the long time it took to complete. More

by Sjbuzz69 Verified Customer Verified Customer

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Always helpful, nice waiting area. I like the video showing all the info. Have always taken my car there. I like the video showing all the info. Have always taken my car there. More

by sharonludwig Verified Customer Verified Customer

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I love working with Cyrena! She’s great; very helpful. My car is holding up well and I feel confident in the services you provide. She’s great; very helpful. My car is holding up well and I feel confident in the services you provide. More

by Readhead45 Verified Customer Verified Customer

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The upselling for repairs while in for services only is grotesque and I felt uncomfortable to point of losing trust in their evaluation. I always enjoyed my experience here but after yesterday I will never grotesque and I felt uncomfortable to point of losing trust in their evaluation. I always enjoyed my experience here but after yesterday I will never be back here for any services. Cyrena Moreno the sales person yesterday had a look in eyes that seemed wasn’t genuine and almost seemed guilty when I caught her speaking to the mechanic as I rounded the corner to let them know I would be needing my car back asap. Hector one of the repairmen came out to let me know they had performed the oil change and asked if I wanted a car wash which I affirmed yes I did before paying for that service only. Cyrena never apologized to me for making me feel uncomfortable in her raw approach to convincing me of further repairs. I told her I believed she is a good person but that she made me very uncomfortable and that’s why I will never go back to this dealership. More

by mprata0 Verified Customer Verified Customer

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Best customer service of any Mazda deal ship I have taken my CX-9 to for repair. Great communication. I plan on buying my next Mazda from this dealership. my CX-9 to for repair. Great communication. I plan on buying my next Mazda from this dealership. More

by ME.JENN Verified Customer Verified Customer

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Very good customer service caring and kind staff who are very knowledgeable. Always going above and beuond to take care of my needs very knowledgeable. Always going above and beuond to take care of my needs More

by CRAIGPURKIS Verified Customer Verified Customer

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My experience at Capistrano Mazda for my car’s first service was top notch! Cyrenai made my appointment when I called and greeted me when I arrived. I was provided with an Uber ride home and again when service was top notch! Cyrenai made my appointment when I called and greeted me when I arrived. I was provided with an Uber ride home and again when it was time to pick up my car. Per the service video , I knew exactly what to expect. The entire experience was quick, efficient and professional. Thank you Capo Mazda! More

by markel127 Verified Customer Verified Customer

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