Cynthia Krause

the people at Basney are very kind and efficient at their jobs. I also thought the price was very fair. their jobs. I also thought the price was very fair. More

by YNOT244 Verified Customer Verified Customer

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Basney Honda always provides excellent service. The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs m The Customer Service Representatives are friendly, knowledgeable, and always discuss what items need to be done in advance, and when future repairs may be warranted at the conclusion of the service appointment. More

by rmcozzie Verified Customer Verified Customer

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In this day and age I’ve found it’s best to manage my expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 expectations with service experiences. That strategy paid off with my most recent trip to Basney service related to an air bag light. My Honda is 13 years old and I hoped using a dealership for this service would ensure brand-specific accuracy. Instead of being disappointed that the service took longer than expected, I assumed it would take at least two days and I arranged alternate transportation during that time. Basney also prepared me for the possibility of a part needing to be ordered, which could lead to a longer wait. Nice surprise: Basney called me with updates. A specific reason I had avoided Basney as a service provider for two or more years was because I had to check on progress myself and since nobody responded to voicemail messages, I had to make multiple calls. The part was in stock, which surprised both me and the tech who called me, and the service was complete by end of the same day I dropped it off. Nobody was unfriendly at the dealership, but I still got a sense that I was a bother. I don’t need to be welcomed with open arms, especially if you fix my car right on the first try, but I also don’t want to feel like I should apologize for needing to take some of your time to pay you hundreds of dollars. More

by Southbendtracie Verified Customer Verified Customer

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Everyone was super friendly and competent. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. I felt very well cared for during my time and communication during the repair was terrific. I am super satisfied. More

by Bart Loeb Verified Customer Verified Customer

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They were very quick in getting my car back to me ounce the parts came in. the parts came in. More

by PAUL_KAZ Verified Customer Verified Customer

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My repairs were done faster than I expected and I got a free carwash to boot. They were friendly and proficient. free carwash to boot. They were friendly and proficient. More

by foo987 Verified Customer Verified Customer

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I was very happy pleased with the service here. They kept me informed about the status of my car. They got it done quickly and when I had problems with it they offered to tow it in and get it looke They kept me informed about the status of my car. They got it done quickly and when I had problems with it they offered to tow it in and get it looked at and offered to pay for an Uber. I will be going back in the future. More

by Mellie.eddy Verified Customer Verified Customer

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Always very helpful and professional. I was very pleased with everyone. I will use again. I was very pleased with everyone. I will use again. More

by reedersue57 Verified Customer Verified Customer

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Took truck in for a recall. Excellent service and quickly done. Enjoyed working with them. Nice service. Excellent service and quickly done. Enjoyed working with them. Nice service. More

by lb188 Verified Customer Verified Customer

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Service was very good. Was in and out in reasonable time. Given an estimated cost upfront which was appreciated. Everyone was friendly. Was in and out in reasonable time. Given an estimated cost upfront which was appreciated. Everyone was friendly. More

by mmosbears Verified Customer Verified Customer

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