Customer Service

Always has a friendly staff. Advisors are always helpful. Glad to know Toyota keeps the same people for years. I’ve been going there for over 10 years so always happy to see fami Advisors are always helpful. Glad to know Toyota keeps the same people for years. I’ve been going there for over 10 years so always happy to see familiar faces More

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Great service, time to wait was good, and they answered all my questions, I will recommend it thanks all my questions, I will recommend it thanks More

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Donald and all staff were very personable and efficient. I will definitely recommend this dealership to friends and family. I’m very pleased with the service they provided. Thank you Donnie !!!!!!!! I will definitely recommend this dealership to friends and family. I’m very pleased with the service they provided. Thank you Donnie !!!!!!!! More

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We went car shopping yesterday and stopped at Atlantic Toyota. We walked in and NO ONE made an attempt to wait on us, to ask if we needed help or if we were even interested in a vehicle. No one! Needle Toyota. We walked in and NO ONE made an attempt to wait on us, to ask if we needed help or if we were even interested in a vehicle. No one! Needless to say, we walked over to Hundyai where we were immediately assisted…and test drove a car! We will be going back to Hundyai to purchase. I More

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Never received an invoice for my service as promised they never sent. At the time they took my credit card and promised to send an invoice but did not. never sent. At the time they took my credit card and promised to send an invoice but did not. More

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Clyde went above and beyond to provide excellent service and explained everything in detail for me and explained everything in detail for me More

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Today I purchased my Toyota Corolla at Atlantic Toyota Lynn MA and I am so thrilled with my purchase. Sales Consultant Mike Abdi was excellent and provided me with the highest standard of professionalism. Lynn MA and I am so thrilled with my purchase. Sales Consultant Mike Abdi was excellent and provided me with the highest standard of professionalism. Mike Abdi explained all the features of my new car. Thank you! More

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I’ve been coming there for a lot of years and never left disatisfiedalways happy disatisfiedalways happy More

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Very good services! Staff are great! We had a wonderful experience with the Toyota team Staff are great! We had a wonderful experience with the Toyota team More

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Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty I added and not once did Toyota in Lynn advise me I could have it replaced free of charge. So what did I do? Bought a wheel else where and when I went to Toyota to get them to install it the lady at the desk let me know I had tire protection and I could get them fixed next time for free… brah. (I had been here before with the xxxxed up rim, even inquiring about it the cost of replacing. Not once did they remind me about the warranty I had) But that’s not all. The one star is not just for their xxxx poor customer service but my transmission needed to be changed and they told me it would be covered so I went and left my car there. Left it for about 3 days. I have an app that lets me know where my car is, when it is turned on and off etc Tell me why my car was not at the dealership where I left it. It was in front of a house in a dead end street in Malden MA. That’s is FAR from Lynn. When I called and confronted them, they could not answer me properly. They hung up and called me 10 mins later with an answer. I confronted the manager and now once did that man take my complaint serious, he made me feel like I was crazy to feel this way that he ensures me that it was a test drive and some times they go far to test it out. He was not on a test drive I know that much is sure. The person working on it told me they weren’t on a test drive and they just wanted to make sure it was fix. I left the lot. Guess what? The noise was still there … so what was the test drive for? Clearly lying, clearly not doing his job. And 2 months later after this ordeal and the manager never called me once. After he promised he would call me. I am NEVER going back. I just came back from express Toyota in dorchester Boston, and wow the customer service there compared to Lynn is night and day. They made me feel welcomed while at Lynn I felt like a burden. Lon story short Don’t trust Lynn. They lie, they don’t take you serious and they are the WORST. Lynn if y’all see this I’m still waiting for your manager to call me. More

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