Curtis Parke

Summary: My experience with BMW of Freeport was extremely disappointing and frustrating. I purchased a 5 Series at a fair price but encountered severe communication issues, delays, and critical pos extremely disappointing and frustrating. I purchased a 5 Series at a fair price but encountered severe communication issues, delays, and critical post-purchase vehicle problems that remain unresolved. Most concerning was receiving the vehicle with significant safety issues, reflecting a clear lack of proper pre-delivery inspection and accountability. I cannot recommend this dealership. Detailed Review: I recently purchased a 5 Series from BMW of Freeport, expecting a premium and professional buying experience. Unfortunately, from the outset, communication and transparency were seriously lacking. After placing a deposit and obtaining financing approval, I faced consistent delays and confusion regarding the interest rate, payment details, and vehicle delivery schedule. My sales advisor, Curtis, repeatedly provided vague responses, attributing delays to absences within the finance team, which caused unnecessary stress. Upon receiving the vehicle, I immediately discovered critical safety and drivability issues that should have been addressed during pre-delivery inspections. These included severely warped and rusted brake rotors, bent wheels causing noticeable instability and vibration, multiple malfunctioning driver assistance systems, and a substantial rear differential leak. Returning to BMW of Freeport under the dealership’s 60-day warranty, I’ve experienced further frustration. While the service manager is currently coordinating with the sales team, the overall experience of buying a vehicle in such unsafe and unacceptable condition has significantly impacted my satisfaction. I strongly advise potential buyers to thoroughly inspect and document every detail prior to purchasing from this dealership. Given the severity of these overlooked issues, I remain skeptical about BMW of Freeport’s commitment and ability to properly rectify them. More

Report | Print

The experience that BMW of Freeport provides is unmatched! Shoutouts to Curtis and Stephen for all the help! Me and my family members will be loyal customers!! Thank you so much! unmatched! Shoutouts to Curtis and Stephen for all the help! Me and my family members will be loyal customers!! Thank you so much! More

Report | Print

Dealership was welcoming, organized and client focused. Everyone made themselves available to help. Parking is somewhat limited. Everyone made themselves available to help. Parking is somewhat limited. More

Report | Print

I’ve been dealing with Curtis for awhile and I’m never left disappointed, he’s extremely professional and empathetic to The customers needs . He see us as humans , not numbers and that’s where my Loyalt left disappointed, he’s extremely professional and empathetic to The customers needs . He see us as humans , not numbers and that’s where my Loyalty will always stay with Curtis !!! . He’s amazing and extremely knowledgeable! He’s a national treasure!!!! More

Report | Print

These are the real professionals. Highly recommended for all service needs. Thank you team, for a great experience. Highly recommended for all service needs. Thank you team, for a great experience. More

Report | Print

Dealers are dealers, but whats wonderful about freeport bmw is because of my advisor Curtis. Very professional, understands your needs and will work with you no matter what. Whats even better is his after bmw is because of my advisor Curtis. Very professional, understands your needs and will work with you no matter what. Whats even better is his after service is exceptional. He will check up on you from time to time making sure everything is okay. He understands the game. Its about relationships. Will recommend him 100/100 times. More

Report | Print

Excellent sales team. I will always purchase my bmws from Freeport bmw. They were extremely professional start to finish. I would recommend them. I will always purchase my bmws from Freeport bmw. They were extremely professional start to finish. I would recommend them. More

Report | Print

This was my first experience with BMW. Curtis provided phenomenal service from beginning to end, and found me the car of my dreams. Curtis provided phenomenal service from beginning to end, and found me the car of my dreams. More

Report | Print

Good dude definitely was a great help. I appreciate you king! Definitely would recommend to family and friends I appreciate you king! Definitely would recommend to family and friends More

Report | Print

Curtis made the entire process so easy. He went above and beyond to help me find the perfect car. I would 100% recommend using Curtis to anyone looking for a BMW. He went above and beyond to help me find the perfect car. I would 100% recommend using Curtis to anyone looking for a BMW. More

Report | Print