Curtis Jones

I went in for maintenance. Curtis was friendly and answered all my concerns. Thank you. Curtis was friendly and answered all my concerns. Thank you. More

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Curtis is a valuable employee helping me in understanding his values to a customer. Will be back again. understanding his values to a customer. Will be back again. More

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I can’t say enough great things about my recent visit to Imperial Toyota. From start to finish, the experience was top-notch, and a huge part of that was thanks to Curtis Jones. Curtis provided exceptional Imperial Toyota. From start to finish, the experience was top-notch, and a huge part of that was thanks to Curtis Jones. Curtis provided exceptional customer service—friendly, knowledgeable, and incredibly professional. He went above and beyond to make sure I felt comfortable and informed every step of the way. What really stood out to me was the transparency of the service center. There were no surprises or hidden fees—everything was clearly explained upfront. The team took the time to walk me through the process, provided honest recommendations, and kept me updated throughout. It's rare to find that level of integrity and clarity these days, and it really builds trust. Thanks again to Curtis and the entire Imperial Toyota team for making what could have been a stressful experience into an easy and even enjoyable one. Highly recommend this location to anyone looking for quality service and a team that truly cares! More

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Curtis Jones, Service Advisor, took care of me today. He was awesome. He answered all of my questions and was professional in every way. He was awesome. He answered all of my questions and was professional in every way. More

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Very happy with sales and service! Majed sold me a C-HR which I look forward to many years of proud ownership. Repeat service customer and have always had an excellent experience with Majed sold me a C-HR which I look forward to many years of proud ownership. Repeat service customer and have always had an excellent experience with the service department at Imperial! More

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I want to thank Cutis Jones, Service Advisor for his guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started look guidance and service on our 2024 Toyota Camry. We needed a driverside mirror replacement due to striking a barrier last week. We started looking online for inexpensive ways to fix this. Curtis was concise and polite as far as correcting us. The repair was completed in about 1 hour. Like the commercial says "Keeping our Toyota a Toyota" If we had gone the inexpensive route, we would have failed as there were multiple things to be done that I was not capable of. My family owns 4 Camry's, 3 of which were procured at Imperial. SHOP THEM LAST and you won't be disappointed. Peter from Hopedale More

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I came in for my 90,000 mile maintenance. I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mil I was expecting to pay between 1000 and 1300 dollars. Curtis looked back on my previous work done on my Rav and found out that some of my 90,000 mile work had been done at 87,000 miles. Money saved. He had me down to the 1000 mark. An hour later he came to me in the waiting room and said that they had found a brake issue. My 1000 went up to 1625. Don't read into this. The 1625 was an honest estimate for what he could not have foreseen. This review is not five star because he tried to save me money. No, this is a five star review because of an honest conversation between a customer and a dealership service adviser. He tried to present upfront savings to me. Brakes are brakes, They wear out. Safety first. His attempt at trying to save me two hundred softened the blow of spending six hundred and twenty five more dollars than I originally hoped for. Dealerships are expensive places for service work in the first place. Honesty before, during and after the transaction is where we begin to experience value. More

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I have been a customer of Imperial Toyota for years and get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well a get my two vehicles serviced at Imperial Toyota in Milford MA. Curtis Jones is a Service Advisor and is wonderful. He explains everything so well and takes a true interest in his Customers. He is honest and totally customer oriented. Imperial Toyota is very lucky to have him on board !! More

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Sales - Amer was easy to work with. Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I nee Pleasant, professional, and not pushy at all. Service - The service department was great. Curtis made sure that I have all the information I needed and more, scheduled everything, and kept me informed throughout. More

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Was promptly attended to as soon as I arrived in a highly professional manner. Vehicle was serviced in a timely manner. Great service in all areas. Many THX!! professional manner. Vehicle was serviced in a timely manner. Great service in all areas. Many THX!! More

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