Curt Laczniak
Curt Laczniak at Karl Knauz BMW
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Curt Laczniak

Used Car Manager

Karl Knauz BMW

407 Skokie Valley Hwy
Lake Bluff, IL 60044

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22 Reviews
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22 Reviews

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22 Reviews of Curt Laczniak

December 31, 2023

Dealership Rating

Buyer beware he or his appraiser offered only 40k on my trade that KElly Blue Book valued between 54K to 61K. Another BMW dealer valued it at 57K. Needless to say I decided to work with a reputable dealer More

by sskambal9
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Bob Geisheker

Jan 02, 2024

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're terribly sorry to hear that you had anything less than a stellar experience. Providing great service is our top priority, so we were concerned to receive your feedback. We're currently looking into this situation.

Jan 02, 2024

sskambal9 responded

Hi, This review is in reference for the insane appraisal of my trade which is in mint condition. Bob and I came close on the price for the car I wanted to buy. All that was left was to get a fair appraisal on my car hat KBB had a trade in range of 54K to 61K. What Bob came back with from whoever did the appraisal was 40K, which was ridiculous. Only a con man or complete moron appraiser would make a completely inaccurate appraisal like that. Now, as for Bob, I realize he did not develop he appraisal. However, in every BMW dealership I've dealt with the Salesperson, Appraiser, New Car Sales Manager and Used Car Sales Manager and maybe even the GM would work together to develop a compromise that works for me and all of them, so a fair deal can be developed. It is obvious that, in the case of my situation, this kind of teamwork did not occur at Knaus. So I gave the review to Bob since I can't review the entire list of folks who dropped the ball. When in reality the review is for the entire dealership Not just Bob.

Jan 05, 2024

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024

sskambal9 responded

Just an update. No response as promised by the owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

Jan 05, 2024

sskambal9 responded

Just an update. No response as promised by owner. I guess they just ignore you and hope you'll go away. Only another reason to avoid this dealership if you are a knowledgeable and informed customer, as they just blow you off if you call them out for shady business practices.

October 08, 2021

Dealership Rating
Employee Rating

An amazing experience! Bob was phenomenal and made everything super easy and pleasant. The management staff at Knauz were all amazing and everything was ready before I even walked in. Bob made the pro More

by BMWNK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2021

Karl Knauz BMW responded

Hi there, thank you for leaving this review. We're so glad to hear that you had a great experience working with Bob & the rest of our team! We strive to ensure that every visit is as efficient & enjoyable as possible, so we greatly appreciate your feedback. Congratulations on your new BMW! We appreciate hearing from you & we're looking forward to your next visit!

March 11, 2021

Dealership Rating
Employee Rating

Sam and Kurt were both so helpful through out the entire process! Highly recommend them there. From the process in getting the perfect car, to explaining all the features once the car came in, the whole pro More

by Aluskin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luke Wojtas, Sam Picchietti

Mar 12, 2021

Karl Knauz BMW responded

Hi there, thank you for reaching out to us. We're glad to hear that your experience working with Sam, Curt, & Luke was so enjoyable from start to finish! Congratulations on your new BMW! We greatly appreciate your feedback, as well as your business. Thanks again for the wonderful rating; we'll see you next time!

May 26, 2020

Dealership Rating
Employee Rating

Top Notch from beginning to end! Top notch customer service from first searching for a new vehicle through the entire purchase process. Knowledgeable, fair, and worked hard to earn o More

by Matthew Schrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Kamp , Matthew Palmieri

May 27, 2020

Karl Knauz BMW responded

Hi Matthew, thank you for leaving your feedback. Customer service is extremely important to us, so we're thrilled to hear that Matt, Curt, and Doug made your visit so enjoyable! We're also quite excited to hear that your purchase from us was the best buying experience you've had in a while! Thank you so much for your kind words. Congratulations on your new BMW; safe & happy driving!

May 03, 2020

Dealership Rating
Employee Rating

Did not expect to come out with a car Came in and walked out with an X5 xDr50i! Did not expect to buy, but Matt Pudlo, Doug Kamp, Curt Laczniak, and Bob Graziano made it SO easy that I cou More

by shazbot489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Graziano, Doug Kamp, Matt Pudlo , Brandon Helbig

May 06, 2020

Karl Knauz BMW responded

Hello there, thank you very much for leaving this review. We're extremely pleased to see that you had a good experience working with us! We strive to provide excellent service in a hassle-free and timely manner, so we're extremely pleased to read about your experience. We greatly appreciate your 5-star rating. Thanks again for your feedback and enjoy your new BMW!

February 29, 2020

Dealership Rating
Employee Rating

From beginning to end, Matt & the Knauz team were highly knowledgeable, friendly, and not pushy to make a deal. They were patient while I made my custom order and could not be happier with how everything tu More

by shazbot489
Recommend Dealer
Yes

Other Employees Tagged: Bob Graziano, Bob Geisheker, Spencer Parker, Doug Kamp, Matt Pudlo, Brandy Hardy , Phil Ceraulo, Brandon Helbig, Jon Jakubco

Mar 03, 2020

Karl Knauz BMW responded

Hello there, thank you for taking the time to leave your thoughts with us. We're very pleased to hear that you had a great experience from beginning to end! We're so glad to hear that everyone involved was able to provide great service. Congratulations on your new M340xi and thank you for being part of the Knauz BMW family! We'll see you next time.

December 30, 2019

Dealership Rating
Employee Rating

Best experience ever! First time buying from Neal and he FAR exceeded my expectations. Honestly it has been a while since I bought a car so I walked in really defensive. Ne More

by BMWLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Graziano, Doug Kamp , Neal Khan

Dec 30, 2019

Karl Knauz BMW responded

Hello, thank you so much for leaving this review! We strive to provide excellent customer service and are so pleased to hear that your experience was no exception. Thank you for leaving such glowing feedback about Neal, Bob, Doug, and Curt! Congratulations on your new BMW and thank you so much for joining the Knauz BMW family!

October 28, 2019

Dealership Rating
Employee Rating

EXCELLENT CAR BUYING EXPERIENCE ! My wife and I have owned 7 BMWs over the last 33 years previous to this current purchase. All but the first one have been serviced exclusively by Kn More

by Apoteke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Zndersic, Dave Rolain, Sam Picchietti , Scott Adduci, Shane Lyon

Dec 02, 2019

Karl Knauz BMW responded

Hi there, thank you for writing this review and providing such wonderful feedback. We strive to make our customers' experiences great from sales to service and everywhere in-between; we are extremely pleased to hear that you've continually had great experiences with Knauz BMW. We appreciate your loyalty! It's always a pleasure working with you!

August 23, 2019

Dealership Rating
Employee Rating

Misguided about return of leased vehicle The salesperson at Karl Knauz BMW misguided me that the leased vehicle cannot be returned at the same facility as the original purchased facility. He More

by york782
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bob Geisheker

Aug 26, 2019

Karl Knauz BMW responded

Thank you for your review and feedback, we truly appreciate it. I am so sorry that you have had such a disappointing visit with us. We apologize for any confusion that has happened regarding the lease drop off and we are looking into this matter further. Thank you for your cooperation.

August 08, 2018

Dealership Rating
Employee Rating

Shane Lyon was excellent Shane was fabulous to deal with for our car purchase. We spoke over the phone bought the car and drove down from Wisconsin to pick it up. Shane gave More

by 21hockey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Kamp , Shane Lyon

Oct 03, 2018

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

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