Crystal Careau

I had needed a new car for quite some time and now I know that Burlington Subaru is the best place to go! Our experience there was so exceptional and wonderful! Cat the general manager was so welcoming and f that Burlington Subaru is the best place to go! Our experience there was so exceptional and wonderful! Cat the general manager was so welcoming and friendly and kind. I could not say enough about her or the employee who helped us with our new car. We worked with Sara Foskey who was fast and knowledgeable and willing to befriend my children as well! We were genuinely impressed by the car tour with Cinder. We have never had that at any other dealership before and it was beyond helpful!. My family could tell that each employee we met and worked with was genuine, kind and friendly and concerned for our safety and happiness. We drove away with the perfect car and look forward to always working with Burlington Subaru from now on. More

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Would never do business here due to a women who self identified as Crystal. She is unprofessionalism outside of the workplace when representing Burlington Subaru and wearing apparel with such insignia. identified as Crystal. She is unprofessionalism outside of the workplace when representing Burlington Subaru and wearing apparel with such insignia. Shes the supposed business manager but yet poorly represents Burlington Subaru. Maybe check what baggage someone has before hiring them? More

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I had a great experience with Burlington Subaru. All the staff I interacted with were easygoing, kind, helpful, reliable and informative. The sales floor is clean and comfortable, the vehicles are s All the staff I interacted with were easygoing, kind, helpful, reliable and informative. The sales floor is clean and comfortable, the vehicles are spotless. I could not have asked for a better experience, or a more perfect car for me. Thank you Pinhas, Crystal, Cinder, and Subaru for providing me with great transportation. Subaru is the best. More

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We spotted a Subaru we loved in a parking lot in our neighborhood. The nice man driving the car was wearing a Subaru mask and shirt and we started up a conversation. We took his name and 5 days later we neighborhood. The nice man driving the car was wearing a Subaru mask and shirt and we started up a conversation. We took his name and 5 days later we own that same model we saw and loved! Thank you Eric Loiacono for making that happen and providing excellent customer service. See you around the neighborhood! More

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Best Purchase Experience Ever. My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possib My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possible for me to surprise my husband by paying for the vehicle over the phone from home with my kids. Even the post purchase experience has been great. Solid communication, fabulous customer service and incredibly knowledgeable. More

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Better Than any Other Dealership I Have Dealt with. I was in the market for a new car. I tried several dealerships in my area and was very disappointed. I decided to look into the Subaru dealership in B I was in the market for a new car. I tried several dealerships in my area and was very disappointed. I decided to look into the Subaru dealership in Burlington. I first looked online at the inventory and and started dealing with Crystal Careau. She Was very prompt to answer any questions i had and was very knowledgeable. I went to the dealership and looked at the car i was interested in. I had dealt with other dealerships with poor results. I was very surprised at how i was treated. Crystal was very honest and i was impressed with her professional manner. I was very comfortable when talking with her about the model car i was interested in. I was very pleased with the purchase of my new car and am very thankful that Crystal was who i dealt with. I would recommend Crystal very highly to anyone looking to purchase a car from Burlington Subaru. Thank you More

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Wonderful car buying experience! I recently leased a Subaru Outback and couldn't be more pleased with my experience with Crystal! Professional, knowledgeable, friendly, and so helpful I recently leased a Subaru Outback and couldn't be more pleased with my experience with Crystal! Professional, knowledgeable, friendly, and so helpful! The deal was smooth from start to finish...no high pressure sales stuff which was very refreshing. I look forward to working with this dealership in the future. More

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Thank you so much! working with crystal was a great experience. she emailed me as soon as she realized the car was in. I came that day and she got me a great deal! Thank working with crystal was a great experience. she emailed me as soon as she realized the car was in. I came that day and she got me a great deal! Thank you so much. More

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Do Not Deal With Burlington Subaru Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com’s Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com’s finance system and it said I was approved. But the finance folks at the dealership “ran my credit” they said I DID NOT qualify through Subaru, and I’d have to use an external bank (with a much higher interest rate of course) which they were happy to put me in contact with. I informed them that I had a cosigner with perfect credit, so this time when they “ran it I “qualified” but only if I put over $3000 down on the vehicle. I was in contact with another Subaru dealership and had them run my credit. I qualified through Subaru financing just FINE, NO cosigner, NO money down. The criminal part is that the other Subaru dealership informed me that if Burlington Subaru had actually run my credit via Subaru finance and I’d been denied, the other dealerships would have seen it and not been able to approve me at all. In other words, they either never ran my credit and lied to me, or they didn’t run it via the proper Subaru channels, and lied to me. Clearly, they did this in an attempt to extract more cash from me at first by trying to force me to take a much higher interest rate, and after that failed by putting a lot of cash down up front. Greedy and Dishonest, they should be ashamed of themselves. Needless to say, I went to the other Subaru dealership and bought from them instead, more on that in a minute. On top of that there were several other problems I encountered at Burlington Subaru. First, they pressured me into signing a non-refundable deposit on a car I liked. Talking to the other Subaru dealership, this is against Subaru policy as it should be a refundable hold which they don’t charge (Burlington Subaru charged it right away). Luckily, I made sure the deposit was only valid if they got me the deal I wanted, which they didn’t. But as soon as I decided to go with the other dealership, Burlington Subaru refused to refund my deposit. I had to talk extensively to a manager to get it refunded and it was done very begrudgingly. They kept insisting they deserved something for “doing the work” (aka trying to rip me off). Not to mention every dealership does the same work. Second, they would not negotiate on the price of the car after the initial sit down, or on the extended warranty at all. When I informed them that the other Subaru Dealership was offering me over $1300 cheaper on the same package, they responded with “isn’t there something we can do?” Yes, lower your prices! That didn’t seem to be an option. So not only was this other dealership actually on the up and up about financing, they also ended up being over $1300 cheaper on the exact same car! TL;DR—Shady financial department, wouldn’t budge on pricing, shady deposit scheme. Avoid at all costs! Too many other good Subaru dealerships in the state to get stuck at Burlington Subaru. More

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Best Dealership Experience EVER I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and cou I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and courteous via email and phone prior to my visit to the dealership. She made me feel comfortable from the moment I entered the showroom to the moment I left with my new Outback. Crystal is a very knowledgeable and extremely proficient member of the sales staff. I was impressed with her all around integrity regarding my purchase. I HIGHLY recommend Crystal Careau to anyone looking to purchase a vehicle. A+++++ More

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