Cruz Escareno

I don't usually take the time to write reviews, but for Cruz, I'll make an exception. Cruz made what is usually a painful experience tolerable. In fact, there were times when the process, because of Cruz, Cruz, I'll make an exception. Cruz made what is usually a painful experience tolerable. In fact, there were times when the process, because of Cruz, was actually pleasant. Cruz was professional, knowledgable, and, most of all, patient. He was especially helpful after the lease was completed. He even came to our home multiple times to help us get up to speed with all of the new technology that comes with the 2025 Ioniq 5. If you are interested in checking out the Hyundai, be sure to ask for Cruz. You won't regret it! More

Report | Print

Great place to buy. Staff was nice and accommodating. Was much better experience than buying from Roseville Hyundai. Staff was nice and accommodating. Was much better experience than buying from Roseville Hyundai. More

by tfwood Verified Customer Verified Customer

Report | Print

Cruz Escareno Davila - Beyond Helpful I can’t imagine anyone doing a better job than Cruz Escareno Davila. Seriously. He is extremely responsive, helpful, and sincere. I can’t say enough good things abou anyone doing a better job than Cruz Escareno Davila. Seriously. He is extremely responsive, helpful, and sincere. I can’t say enough good things about him, and I only bought a car from him! He’s a genuinely great person who happens to work at a car dealership—nothing like the pushy, sleasy salespeople I encountered in greater NYC (where I am). I bought my Ioniq 5 from Vallejo Hyundai online from across the country—probably not my brightest idea. But Cruz picked up the phone when I called to ask about the car listing, and he was with me every step of the way, through the car’s delivery and beyond. I’m now handling a couple of DMV tasks weeks later, and he’s as responsive as ever. It’s crazy. Here’s a full rundown of how things went: To start, Vallejo Hyundai’s price was great. A 2025 Ioniq 5 Limited for $15k off MSRP? It was used, sure, but with just 17 miles on it. Amazing value. It seemed too good to be true. I had seen a NYC car dealership with a similarly low price for an SEL online, but the price history showed that the price moved up and down by ~$20k every couple of days. I looked at reviews, which confirmed to me that the dealership enticed people to drive all the way out there, then jerked people around on the price. Needless to say, I was wary. My first question, honestly, was “Is the price right? Ok, what’s wrong with it?” Cruz humored me and patiently explained that nothing was wrong with it but just that it was lightly used, and they were trying to set a competitive price. Then I asked, “Why does it only have a few photos?” They had just received the car a day or two ago, so their professional photographer hadn’t managed to photograph it yet. Totally fair. Anyone else would have let me wait a day for the pro photos to come in. Not Cruz. He went out of his way to personally take photos and videos that same day. There wasn’t a scratch on the car; it really was just a good price. The professional photos were done in a day or so anyway, but Cruz is just the kind of guy who always goes the extra mile for you. That level of service continued through each step of filling out information and paperwork. No pressure, perfectly responsive, personable, and beyond helpful. That’s Cruz. I briefly worked with a couple of Cruz’s colleagues during the process, Kyle (I think) and Renae, and both were also very professional. They weren’t pushy whatsoever. Frankly, I wasn’t sure a car dealership existed that treated people so fairly. Suffice to say, I was impressed. (Otherwise, I wouldn’t be taking the time to write all of this.) Then it came time to ship the car across the country. I had arranged for a car transportation company (Sherpa) to coordinate the shipping. Obviously, someone needs to hand over the car to the shipper and document its condition. Cruz was all over it. He charged the car fully and had it cleaned inside and out. He joined a group chat with the driver and me to coordinate the pickup and made sure he was there to hand over the car. He did everything to make sure it went perfectly. And it did! I now have the car and couldn’t be happier. It’s a wonderful car. Love all the tech and features. I just want to give credit where credit is due, and man, Cruz deserves all the credit in the world. Could not recommend anyone more highly. If you need a car and are in the Bay Area, or, xxxx, even across the country like me, give Vallejo Hyundai a call and ask for Cruz. That’s what I’ll be telling my friends and family. Best, Daniel More

Report | Print

Quick to respond to questions, clear in communicating, and great at explaining features and options. and great at explaining features and options. More

Report | Print

Great team at Vallejo Hyundai. Thanks for your help with my purchase. Happy new year! Thanks for your help with my purchase. Happy new year! More

Report | Print

Excellent help thanks Cruz service In-N-Out the door with my purchase of my new vehicle. my purchase of my new vehicle. More

by toleslarry21 Verified Customer Verified Customer

Report | Print

I live about 50 miles from this dealership and picked them because they had the exact spec vehicle I was looking for. The entire process was efficient. I was able to speak to Cruise, my sales associate t them because they had the exact spec vehicle I was looking for. The entire process was efficient. I was able to speak to Cruise, my sales associate to determine my needs and next steps over the phone. He put me on with the sales manager, Fadi immediately. We went over my three financing options and determined what worked best for me and we basically had a deal. My family and I drove in to finalize the purchase and pick up the vehicle. Everyone was very friendly and the process was seamless. They even made sure I met all of the maintenance staff while I was there. Anthony took care of us in the processing and didn’t use any high pressure tactics. The dealership did not have any “add ons” presented other than extra factory warranties, which I declined without protest. I would absolutely purchase from them again, and it was worth the trip out. More

Report | Print

Overall experience of the purchase process was satisfactory. I was a little disappointed that the representatives were ignorant about some of the products they offer. I was told my vehicle was equ satisfactory. I was a little disappointed that the representatives were ignorant about some of the products they offer. I was told my vehicle was equipped with Bluelink capabilities and spent several hours and an additional trip to the dealership trying to troubleshoot only to discover that my particular vehicle did not have Bluelink capabilities at all. More

by wiesner247 Verified Customer Verified Customer

Report | Print

We initially went for the Santa Fe inventory but ended up meeting the sweetest car salesman, Cruz. He never did the “hard” sell, I never felt pressured, just every once in a while, usually after looking at meeting the sweetest car salesman, Cruz. He never did the “hard” sell, I never felt pressured, just every once in a while, usually after looking at one more Santa Fe, he would say “today?” Meaning, did I like it enough to buy it today…it was actually very sweet. I am very happy with the whole process at Vallejo Hyundai. More

Report | Print

Great customer service! Worked with me on price. Need more help with car inspection/instructions at time of purchase.. Don't know how to work everything inside. Worked with me on price. Need more help with car inspection/instructions at time of purchase.. Don't know how to work everything inside. More

by janinefarias1962 Verified Customer Verified Customer

Report | Print