They do not care about their customers.
Will tell you anything to make a sell but won’t stand by anything and refuse to give anything in writing. First service- no one could give me any upd
Will tell you anything to make a sell but won’t stand by anything and refuse to give anything in writing. First service- no one could give me any updates on my vehicle for 5 hours and could never find my service advisor. Went to the dealership and they still couldn’t find my car or service advisor. A 1hour service took 6 1/2 hours and I still have no idea where my car was for most of the day.
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by DMOB724
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Don’t remember the service advisors name
Jun 18, 2025 -
McDonough Hyundai responded
Hi, we regret to hear that you are displeased with your recent experience with us. If you'd be willing, please contact our Manager at (888) 346-8956. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
He was a great salesman.
He was very polite and knowledgeable about the vehicle on the lot. We were very happy with or purchase.
He was very polite and knowledgeable about the vehicle on the lot. We were very happy with or purchase.
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by SHAWNCONNORS1957
Verified Customer
Verified Customer
May 07, 2025 -
McDonough Hyundai responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Michael Austin
Owner Loyalty Manager
470-713-7468
May 09, 2025 -
McDonough Hyundai responded
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
My husband and I recently visited McDonough Hyundai to
look at the Palisade, and from the moment we walked in, Craige Burke exceeded every expectation we had. As someone who is also in sales as a real est
look at the Palisade, and from the moment we walked in, Craige Burke exceeded every expectation we had. As someone who is also in sales as a real estate broker, I deeply value a no-pressure, professional experience—and Craige delivered exactly that.
He was incredibly knowledgeable about the vehicles we were interested in and took the time to educate us rather than sell to us. Craige listened carefully to what I wanted, assessed our needs, and helped guide us to the perfect choices without ever making us feel rushed or overwhelmed. His approach was patient, kind, and genuinely helpful.
Craige went above and beyond for both my husband and me—and the best part? We both ended up driving away in brand new SUVs! It was a seamless, enjoyable experience from start to finish. It’s no surprise to me that Craige was named Salesperson of the Year—he truly earned it. If you're looking for someone who values your time, listens to your needs, and treats you with respect, go see Craige. You won't regret it!
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by DeAndrea
Apr 09, 2025 -
McDonough Hyundai responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing McDonough Hyundai!
Michael Austin
Owner Loyalty Manager
470-713-7468
Apr 11, 2025 -
McDonough Hyundai responded
Hello, thank you for your great feedback! Our team here at McDonough Hyundai sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Feel free to reach out to us if you need anything. Have a wonderful day.
Craig was great he met us at the door for our
appointment. Brought the car around and was able to answer all of our questions. Craig made the buying process enjoyable and easy plus we got an amaz
appointment. Brought the car around and was able to answer all of our questions. Craig made the buying process enjoyable and easy plus we got an amazing deal. We will be back and would recommend him to anyone that needs a new or preowned Hyundai.
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by aw9400
Verified Customer
Verified Customer
Mar 26, 2025 -
McDonough Hyundai responded
Thank you so much for your excellent review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Michael Austin
Owner Loyalty Manager
470-713-7468
Mar 26, 2025 -
McDonough Hyundai responded
Hi, we're glad to hear our staff took such great care of you! Here at McDonough Hyundai we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Great service and staff.
My consultant Justin greeted me immediately and explained the details of service for my vehicle. I was in and out in no time.
My consultant Justin greeted me immediately and explained the details of service for my vehicle. I was in and out in no time.
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by tybridges1
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2025 -
McDonough Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Michael Austin
Owner Loyalty Manager
470-713-7468
Very nice and clean,facility.
Very friendly associates. Very quick and smooth transition. Very excellent car dealership.
Very friendly associates. Very quick and smooth transition. Very excellent car dealership.
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by ZINAMAYS
Verified Customer
Verified Customer
Mar 18, 2025 -
McDonough Hyundai responded
Thanks for your feedback on your recent visit to McDonough Hyundai. It's great to hear that Craige and our team were able to assist you and that you had such a positive experience.
Michael Austin
Owner Loyalty Manager
470-713-7468
Shoutout to Craige Burke and rest of Sales Team for
delivering on exceptional customer service. Nice that Craige and Manager reached out following the purchase to reassure that they were there to suppo
delivering on exceptional customer service. Nice that Craige and Manager reached out following the purchase to reassure that they were there to support and answer any questions. Good job Hyundai McDonough!
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by SHELLY.B
Verified Customer
Verified Customer
Feb 13, 2025 -
McDonough Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Shelly, please let us know.
Michael Austin
Owner Loyalty Manager
470-713-7468
The dealer was very professional and had excellent
inventory of new vehicles. Our sales person was very good.
inventory of new vehicles. Our sales person was very good.
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by davemajor2007
Verified Customer
Verified Customer
Feb 13, 2025 -
McDonough Hyundai responded
Thank you, Dave, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at McDonough Hyundai are glad to have you as a customer.
Michael Austin
Owner Loyalty Manager
470-713-7468
Everyone was nice and friendly and very very helpful
everything went smooth I enjoyed being here thank you
everything went smooth I enjoyed being here thank you
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by Sedtakesnostuff6
Verified Customer
Verified Customer
Feb 03, 2025 -
McDonough Hyundai responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at McDonough Hyundai are glad to have you as a customer.
Michael Austin
Owner Loyalty Manager
470-713-7468
They were very helpful and up front on services.
They took great care of me this visit.
They took great care of me this visit.
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by ELECTRIC_PEGASUS
Verified Customer
Verified Customer
Jan 28, 2025 -
McDonough Hyundai responded
Thank you so much for choosing McDonough Hyundai! Please let us know if we can be of any more assistance.
Michael Austin
Owner Loyalty Manager
470-713-7468