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Craig Knabe
Craig Knabe at Gordie Boucher Ford of Menomonee Falls
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Craig Knabe

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.6
12 Reviews

I've been a car, truck, motorcycle and boat enthusiast for as long as I can remember. I have a love for almost all animals (not a fan of spiders - don't laugh) and have a house full of dogs, fish and snakes. My wife and I workout religiously and also like to collect tattoo work We both have extensive completed pieces and works in progress as well. We also volunteer our time to an organization that advocates for abused kids and their families. Although emotional draining at times, the differences we make in those families lives makes it all worth while.

Dealership Experience

5 mos

Industry Experience

9 yrs, 4 mos

Languages Spoken

English English

4.6

12 Reviews

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12 Reviews of Craig Knabe

November 14, 2024

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Employee Rating

Everything was fantastic start to finish. Craig was great with communicating everything throughout the process. More

by Joni H
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Recommend Dealer
Yes
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Nov 16, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us, Joni. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

November 13, 2024

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Employee Rating

They were able to diagnose and repair your power steering issues, with great service and detail. The only issue was the cost of parts. We will be using them in the future. More

by Turbocharger
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Recommend Dealer
Yes
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Nov 14, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

November 09, 2024

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Employee Rating

Very helpful and informative about my situation. The advisor Craig Knabe was very helpful and kind to my father and I. Craig helped us with making the appointment and informing me about any new pred More

by Bryan
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Recommend Dealer
Yes
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Nov 11, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thanks, Bryan, for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

October 03, 2024

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Very prompt he got me in last minute for service and completed in time very pleasant transaction More

by DLAUGHLIN0
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Recommend Dealer
Yes
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Oct 04, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with Craig and our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

September 11, 2024

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Employee Rating

Great low pressure service with the recent purchase of a 2024 Ford, Granger Mr. Schuster, and all the other at the dealership that I worked with were very cour and polite and helpful: More

by BillP
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Schwister, Joe Jubran, Milan Fridl

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Sep 11, 2024

Gordie Boucher Ford of Menomonee Falls responded

Bill, Thank you so much for your kind words for Jeffrey, and for taking the time to leave us this wonderful feedback! Jeff Samp General Sales Manager 262-225-9010

September 11, 2024

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Employee Rating

Professional, outgoing, Reliable! That's what I got from Mr. Craig responsible. The dealer very attentive employees. More

by Jose
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Milan Fridl, Errick Clay

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Sep 12, 2024

Gordie Boucher Ford of Menomonee Falls responded

Jose, It's great to hear that Craig was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

September 06, 2024

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Excellent customer service all the way around from first call to tech showing up! The mobile service is awesome !! Thank you!! More

by JJSNEED2
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Recommend Dealer
Yes

Other Employees Tagged: Katie Kerby

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Sep 09, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! Katie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 05, 2024

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Employee Rating

Excellent communication, diagnostics and service. Craig is the best! Will move all of my service work to Boucher in Menomonee Falls. More

by RTB
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. We look forward to serving you in the future! Alex Hienz Service Manager 262-225-9010

August 22, 2024

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Employee Rating

We have always had a good experience with our salesman Joe but honestly the service department has been so horrid I really can’t say we will ever buy from this dealership again More

by Dall467834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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August 21, 2024

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Employee Rating

Performance and service was great, the only complain is the time as i told only take one day when actually took 3 days More

by Pondfun
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

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