Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe

Craig Hatcher

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

Contact Me
4.8
73 Reviews

Dealership Experience

7 yrs, 8 mos

Industry Experience

19 yrs, 3 mos

Languages Spoken

English English

4.8

73 Reviews

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73 Reviews of Craig Hatcher

June 21, 2025

Dealership Rating
Employee Rating

Love it, the experience was excellent. ,people are very nice, good coffee, place always clean More

by Mac
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 23, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for visiting Ken Ganley Subaru Wickliffe! We appreciate your kind comments and hope to see you again next time!

June 09, 2025

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Employee Rating

I have been a Subaru owner for the past 15+ years and have been very satisfied with their service department and the two Foresters that I have owned. More

by James
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Ken Ganley Subaru Wickliffe responded

James, we're delighted to hear about your long-term satisfaction with Ken Ganley Subaru Wickliffe and our service department! Thank you for being a loyal Subaru owner.

May 14, 2025

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Called this AM for oil change and got a 4:15 appointment. Was able to go bicycling while car was done. Communicated through texting and picked up when done. Car washed and recommend actions given. More

by rlardner
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2025

Ken Ganley Subaru Wickliffe responded

We're glad to hear you had a smooth and convenient experience with us at Ken Ganley Subaru Wickliffe. It's great that our team could accommodate your schedule and keep you informed throughout the process. Thanks for choosing us!

April 02, 2025

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Jeff Leovic has made my car leasing exceptional. He is the reason I lease here! More

by COUGHETIME
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Lunar, Jeff Leovic, Franco Lanese, Jason Caja , James Callender

Apr 02, 2025

Ken Ganley Subaru Wickliffe responded

Your feedback made our day! Thanks for the five-star review! - Ken Ganley Subaru Wickliffe

March 22, 2025

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Great Employees Allie Grant is a fantastic salesperson. Craig Hatcher it’s fantastic as the new service manager More

by EDHAYWD
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Recommend Dealer
Yes

Other Employees Tagged: Allie Grant

Mar 24, 2025

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Allie and Craig provided you with excellent service at Ken Ganley Subaru Wickliffe! Thank you for recognizing their efforts, and we look forward to serving you again in the future.

March 05, 2025

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Giovanni is great. The whole staff kept me informed through out the whole process. They are the best More

by domenicnoce
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Recommend Dealer
Yes
Mar 06, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for trusting Giovanni & the Ken Ganley Subaru Wickliffe team with your service needs! We appreciate the awesome feedback and look forward to serving you again next time!

February 25, 2025

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They have an incredibly friendly and knowledgeable staff ready to answer any questions that you may have. Impeccable sales and service teams. More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Russo , Giovanni

Feb 26, 2025

Ken Ganley Subaru Wickliffe responded

Chris, we're delighted to hear that our team at Ken Ganley Subaru Wickliffe made such a positive impression! Thank you for the wonderful feedback.

Feb 27, 2025

Ken Ganley Subaru Wickliffe responded

Hello Chris, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

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Great place to buy a car. Strong product knowledge. Went out of the way to find the car I was looking for. More

by GHARTMAN39
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Cristian Vasile

Feb 20, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for the kind words! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe could assist in finding the perfect car for you. Enjoy your new ride!

October 17, 2024

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Employee Rating

Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
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Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese, Jason Caja , Joe Vitale

Oct 18, 2024

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

October 05, 2024

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Employee Rating

Very professional and courteous. Kept me informed of the servicing of my car. Would go here again. More

by Ted
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

Oct 07, 2024

Ken Ganley Subaru Wickliffe responded

Ted, thank you for giving our Ken Ganley Subaru Wickliffe team an opportunity to earn your business! We appreciate your kind review and look forward to serving you again in the future!

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