Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe
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Craig Hatcher

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
68 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

18 yrs, 11 mos

Languages Spoken

English English

4.9

68 Reviews

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68 Reviews of Craig Hatcher

March 05, 2025

Dealership Rating
Employee Rating

Giovanni is great. The whole staff kept me informed through out the whole process. They are the best More

by domenicnoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for trusting Giovanni & the Ken Ganley Subaru Wickliffe team with your service needs! We appreciate the awesome feedback and look forward to serving you again next time!

February 25, 2025

Dealership Rating
Employee Rating

They have an incredibly friendly and knowledgeable staff ready to answer any questions that you may have. Impeccable sales and service teams. More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Russo , Giovanni

Feb 26, 2025

Ken Ganley Subaru Wickliffe responded

Chris, we're delighted to hear that our team at Ken Ganley Subaru Wickliffe made such a positive impression! Thank you for the wonderful feedback.

Feb 27, 2025

Ken Ganley Subaru Wickliffe responded

Hello Chris, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

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Great place to buy a car. Strong product knowledge. Went out of the way to find the car I was looking for. More

by GHARTMAN39
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Cristian Vasile

Feb 20, 2025

Ken Ganley Subaru Wickliffe responded

Thank you for the kind words! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe could assist in finding the perfect car for you. Enjoy your new ride!

October 17, 2024

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Employee Rating

Oil changes and rotations are so painless with Joe leading the way. All service advisors this dealership are top notch More

by Benjamin
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese, Jason Caja , Joe Vitale

Oct 18, 2024

Ken Ganley Subaru Wickliffe responded

Benjamin, thank you for trusting Joe & the Ken Ganley Subaru Wickliffe team with your vehicle's maintenance needs! We're grateful for your support and look forward to seeing you next time!

October 05, 2024

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Employee Rating

Very professional and courteous. Kept me informed of the servicing of my car. Would go here again. More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Vitale

Oct 07, 2024

Ken Ganley Subaru Wickliffe responded

Ted, thank you for giving our Ken Ganley Subaru Wickliffe team an opportunity to earn your business! We appreciate your kind review and look forward to serving you again in the future!

September 28, 2024

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Employee Rating

ZERO STARS almost all non certified pre owned cars are junk and brought of out of state auctions with little to no repair work done to ensure all financial responsibilities fall on the owner once purchase More

by Will Thibodaux
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 02, 2024

Ken Ganley Subaru Wickliffe responded

Hi Will, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 09, 2024

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Employee Rating

They take great care of you first, then your car! Giovanni and his team over in the service department are the ultimate best. I have never left that department being nothing but satisfied and wearing More

by allaboutanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that Giovanni and the service team at Ken Ganley Subaru Wickliffe have consistently provided excellent care. Your satisfaction means everything to us, and we look forward to serving you for many years to come!

September 06, 2024

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Employee Rating

Great people and great service, helpful and thoughtful as always. Have been going there for many years More

by Hussein
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Branden Bek

Sep 08, 2024

Ken Ganley Subaru Wickliffe responded

Hi Hussein, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

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Employee Rating

Professional Knowledgeable friendly Carring Detailed oriented. Fast service Priced well great coffee a b d comfortable waiting room More

by vmhannah
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 06, 2024

Ken Ganley Subaru Wickliffe responded

Thanks for highlighting the great service and amenities at Ken Ganley Subaru Wickliffe! We appreciate your feedback and are glad you had a positive experience.

August 26, 2024

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Employee Rating

I have my car serviced by the dealer according to the manual. They are always pleasant and accommodating, and a few times actually saved me money. Whenever transportation is needed they supply it. More

by Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Ken Ganley Subaru Wickliffe responded

We're glad to hear that our team at Ken Ganley Subaru Wickliffe has always provided you with pleasant and accommodating service. Thanks for sharing your positive feedback. We'll see you next time!

Aug 31, 2024

Ken Ganley Subaru Wickliffe responded

Hi Smith, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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