Craig Falkenthal

Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase m professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!! More

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Craig Falkenthal and Taylor (delivery) were outstanding to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most kno to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most knowledgeable "car tech guy" I've ever met--he knows these cars inside and out and truly cares about the customer experience. We would buy again from them in a heartbeat. Awesome service all around. More

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Awesome experience Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He an Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He and his team work tirelessly to ensure everyone's experience is above expectations. Craig is a real asset to the company. More

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Craig Falkenthal was the most helpful manager to deal with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership! More

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Consistent Excellence I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly recommend Craig and Mercedes-Benz of St. Charles. More

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Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased under Covid-19 restrictions, mask, 6 feet, by appointment,.yet still the same wonderful experience. , More

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Quaint/ professional True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel lik True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel like a circus, the dealership has a calm atmosphere. Highly recommend! I had to turn my lease in and Craig took excellent care of me :) More

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Fantastic Dealership - Great Service Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the great service! Kelly More

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Great service, extremely,extremely polite and kind service Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. More

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Andrew Sofiakis made our car exerience Fun! My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no p My husband and I went into the Mercedes Dealer in St. Charles. Andrew was our sales person. He actually made our experience easy, fun, and with no pressure. He goes above and beyond to make you comfortable with your car buying. We bought a GLC 300, Beautiful midnight blue with saddle leather. While we were there we both seen a car pull in and it was for sale. It was Hot to say the least! It was a SL 550 with a convertible hard top, with 15K original miles on it. We went back the next day and bought it. 2 cars in 2 days from Andrew. I really liked how he sells, he makes you feel very good in your choices, decisions, and helped us thru every step. I can actually say this was our first time not feeling pressure from a salesperson. Best experience ever! Craig Falkenthal -General Manager took the time to come meet us and congratulated us on our new cars. What a Great guy! Very professional! Gene Woods- Finance Guy really works with you and helps you get the best financing available. This Mercedes Dealer Gets 5 ***** all day long! Leslie & Maurice St. Charles IL. More

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