Craig Engelland

I need to adjust my rating from 5 stars to 1 star as it won't let me rate any lower. I want to start by saying that i have been a loyal customer for 13 years and have purchased 11 cars in that time frame. won't let me rate any lower. I want to start by saying that i have been a loyal customer for 13 years and have purchased 11 cars in that time frame. Lately, we have had a few issues, but nothing really major until now. My husband took his truck in the other day for service and got it returned to us with a huge cracked windshield. Strange since it suddenly had 2 chips under each wiper blade that weren't there a week before when we had the hail estimate done on the truck. Talked to service department and was told it was that way when they got in it. Asked them what they were going to do to fix this situation, was basically told not their problem. Called and left a message to talk to the service manager he didn't even bother to call back. Called to talk to the manager of the mitchell Ford location and his response. I'm not sure how that could have happened and said he would look into it. It has now been a week and nothing back from them, so I guess he doesn't care about it either. They would be more than happy to fix and then charge us for the repairs. This is how you treat customers who have spent hundreds of thousands of dollars with you? Ridiculous! If this is how you are going to take care of loyal, long term customers, then I guess I will have to take my business elsewhere. Guess maybe the other company in town that, from what i heard, treats their customers with respect. So its up to you vern eide ford keep long term loyal customers or lose them. Make this right, and i will gladly change my review. If not, then i will tell everyone i know to never shop with you More

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Professional staff and easy to work with. I had a custom order with a limited ordering window due to high demand. I was able to get exactly what I wanted without any issues. All questions I h I had a custom order with a limited ordering window due to high demand. I was able to get exactly what I wanted without any issues. All questions I had were answered. I would buy from them again without hesitation! More

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Drove 2 hours one way for a deal we agreed on. Got told while we were on the way that the pickup was sold but it wasn’t a big deal. That CJ would take care of us and find a different pickup at the same dea while we were on the way that the pickup was sold but it wasn’t a big deal. That CJ would take care of us and find a different pickup at the same deal. Told him we’d come in and get the deal wrapped up and paperwork done. Told him I’d take a different color so we could get the deal done today. Went to get that pickup and it’s miraculously sold. Said he’d do a dealer trade and deliver for the same price we agreed on. We agreed again, he brought paperwork out with the price being $2,000 more than our agreed upon price. Blamed it on the manager, it very well could’ve been but this goes against the Vern Eide ideals and the word of all involved. Wasted over 5 hours of my family and my time. Avoid the dealership like the Plague. More

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Ordering and taking delivery of new vehicle They were cooperative and helpful with all of our needs in ordering and receiving our new Ford Expedition Limited. They kept us informed during the ti They were cooperative and helpful with all of our needs in ordering and receiving our new Ford Expedition Limited. They kept us informed during the time period between ordering and receiving as to the progress of the building of the vehicle. More

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Detail & Service I needed a detail done on our F 150 for my fathers funeral. Even though the shop was busy Craig, Jim & Brian got it taken care of. Thank you gentleman I needed a detail done on our F 150 for my fathers funeral. Even though the shop was busy Craig, Jim & Brian got it taken care of. Thank you gentleman. More

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Vern Eide Ford review I highly recommend Vern Eide Ford and their team if looking for a vehicle. This is our third lease vehicle and the whole prcess took less then 2-hour I highly recommend Vern Eide Ford and their team if looking for a vehicle. This is our third lease vehicle and the whole prcess took less then 2-hours. This is a very knowledable staff that provides exellent customer service. They value your time. Also, they have excellent cookies in the lounge. More

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purchase of fusion I had a good experience with the sale and it was delivered to me and the features were explained in detail. This fusion is a very nice car. I had a good experience with the sale and it was delivered to me and the features were explained in detail. This fusion is a very nice car. More

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excellant service and a great experience Craig England is top notch and always puts the customers first. I am a long time customers and will definitely continue to do business with Vern Eide Craig England is top notch and always puts the customers first. I am a long time customers and will definitely continue to do business with Vern Eide and him... More

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Great service! I recently had the spark plugs changed in my pick-up. Craig E was friendly, and got my vehicle in right away. Some of the best service I've experience I recently had the spark plugs changed in my pick-up. Craig E was friendly, and got my vehicle in right away. Some of the best service I've experienced in Mitchell. More

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Outstanding customer service Working with Craig For service on our new Ford F-250 has been outstanding!! Hats off to the entire crew and Vern Eide Ford! Fast And friendly! Wouldn Working with Craig For service on our new Ford F-250 has been outstanding!! Hats off to the entire crew and Vern Eide Ford! Fast And friendly! Wouldn't go anywhere else! More

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