Craig Covey
Craig Covey at Marshall Dry Ridge Toyota
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Craig Covey

Service Manager

Marshall Dry Ridge Toyota

9 Taft Highway
Dry Ridge, KY 41035

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2 Reviews
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2 Reviews

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2 Reviews of Craig Covey

October 12, 2014

Dealership Rating

new camry camry I bought a new camry in april 2013 and they done after market protectant on it and destroyed the paint after 6 months of trying to get them More

by drs1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

June 08, 2013

Dealership Rating

I bought a new Tundra truck from this place in 2011, I thought my oil change was still covered, but that is not the issue at all, I do not mind paying for services done. I asked the service manager how lo More

by gutershuter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 03, 2013

Marshall Dry Ridge Toyota responded

I'm sorry to hear you had a less than desirable experience in our service department. I've spoken to our service manager, Craig Covey, to see what aspects of the process could be improved. He mentioned that you had a bad experience in the service department at our competitor to the north. He also said that the time quoted to complete the repair would be an hour and twenty minutes du to the fact that the skid plate must be removed for the vehicle to get to the affected area. A review of the repair order shows that the total time for the repair was one hour and twenty five minutes. I apologize that the repair went longer than the estimate, but i can assure you that the repair was not any longer than that. We look forward to improving our process if given the opportunity in the future. Chris Hartsfield Manager

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