Craig Bandy

Max was very knowledgeable and easy to work with! He made our experience enjoyable! Thanks Max! He made our experience enjoyable! Thanks Max! More

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After the last 30,000 mile service for my car is emitting gas fumes. It has never done that before. gas fumes. It has never done that before. More

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I honestly wish I could give this dealership a big fat ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after ZERO! Completely dishonest and extremely unprofessional. I bought a “certified used vehicle “ which started giving me problems not much longer after purchasing. My driver door started making a clicking weird sound and when I took it in for service they first off wanted to charge me for something that they had to fix, then the tech stated that it seems like the car has been in an accident before , when I have never since I bought the car been in an accident. It seems like the framework is off in the car and I’m pretty sure they hid the fact that the has been in an accident since my hood won’t completely close and its uneven , we mentioned it to them and they refused to fix it!! They have been awful to deal with from day one. Please avoid at all costs. More

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My experience has been less than average. They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of mon They have no stock. They say I'm on their waitlist, but I never receive an update. I expect a better response to a buyer willing to spend alot of money on a Toyota SUV. I really have'nt worked with anyone yet. I'm still looking for a 2023 SR5 4wd. More

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Derek is superior at explaining the car to me and clearly answered my questions. Their finance person was extremely helpful in giving me the finance picture. These men were polite and did not pressure me i answered my questions. Their finance person was extremely helpful in giving me the finance picture. These men were polite and did not pressure me into buying this car. It is a great car. More

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That was the first time I bought a car from a woman, my salesperson, Robin, was an expert in teaching about all of the safety technology. She was so patient and helpful salesperson, Robin, was an expert in teaching about all of the safety technology. She was so patient and helpful More

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Overcharged for service by several thousand dollars. I had my car serviced there regularly and my car was certainly in their system. But when rodents chewed my wiring harness, their estimate was $2000 mor had my car serviced there regularly and my car was certainly in their system. But when rodents chewed my wiring harness, their estimate was $2000 more than other area dealerships. When I called up corporate to complain, Toyota of Santa Cruz said - "Oh, what years is your car? Sorry, we gave you the wrong bid." What a load of crap!!! More

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Not blaming the folks that work there but management- if I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s g I have to leave my car for a simple oil change for 4 hours after making an appointment a week ahead somebody doesn’t know what they are doing- it’s gone from bad to worse - why bother if you can’t even do a simple thing like that in a timely manner. More

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Their service department is actually worse than their sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any pr sales department. When I brought my car in for a warranty problem, they told me I didn't know what I was talking about and my car doesn't have any problems. I have a RAV4 that has known gas tank issues. The service guy refused to document my issue and the sales manager didn't return my 3 phone call. Service guy told me my gas tank was 4 gallons smaller than it actually is which is why he claimed I didn't have any problems. We went to showroom floor to look at another new vehicle's Maroni sticker and he finally admitted I was correct. Scary when I know more about the vehicle than a service tech. More

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Thanks Once Again Super fast and Friendly Staff! Very professional and systematic!!! Always a quick response and Service time.. I wouldn't take my business anywhere els Super fast and Friendly Staff! Very professional and systematic!!! Always a quick response and Service time.. I wouldn't take my business anywhere else. Thank You! More

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