Craig Bandy

Toyota Santa Cruz is such a horrible place to go. On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t l On March 2025 my family and I scheduled an appointment to see the cars. When we arrived the manager told a guy to show us the cars. This guy didn’t look like a sale person. He took us to see rav4, we asked him questions about the car and he couldn’t answer us so we asked to see inside of the car. He said I have to go and get the keys, and disappear for almost 30 minutes just left us standing there and no one else even came to help us. Finally I decided that I want to go, as we were walking to our car a sale guy came out very casually spinning the keys in his hand and said are you guys the one who wants to see the rav4, I have the keys. I told him no and that I had another appointment. My family and I decided to go to another Toyota dealership, we were greet with a friendly smile and very professional. They didn’t leave us like Santa Cruz Toyota did. At the end I’d walked out with a car. Then about a week ago I took my car to get my first service, the people wasn’t friendly. After I dropped off the car they provided me with a shuttle home until my car is ready. It took them about three hours to get my car in and out which was okay. They sent a shuttle to pick me up. Omg the shuttle drivers were very friendly, very professional. They made my experience at Toyota bearable. When I arrived at service department, I’d check in and the service desk called for the car to be brought out so I went outside and waited for the car, in the meantime I was chit chatting with the shuttle drivers next thing I knew the shuttle driver said I think they forgotten about your car it’s been a long time. I’d look at my phone and realize that it’s been about twenty minutes since I’d came in and the service guy called for my car. so I went back inside and asked where is my car? The service guy said they haven’t brought it out yet. Overall I already knew how xxxxty Santa Cruz Toyota was. How unprofessional they are, and if you walked in the lot looking xxxxty and you aren’t white they will ignore you. This place is racist, they will speak to you if you dressed nice and drive in with a nice car when someone that looks poor they think that the pocketbook is shallow. Next time I’ll go to get my car serviced at a better Toyota dealer but if I don’t have time to go somewhere else I’ll settle for them. Unprofessional, rude and racist. More

by Rosenamilton74 Verified Customer Verified Customer

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Service takes too long. Was there over 4 hours. Service at Toyota is very inconvenient. Was there over 4 hours. Service at Toyota is very inconvenient. More

by Noe R Verified Customer Verified Customer

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Everyone is always great honest good people work done in timely matter clean job always timely matter clean job always More

by nesbitt.t Verified Customer Verified Customer

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Wonderful service, easy to talk to everyone involved. Great work done in the time they said Great work done in the time they said More

by bash225 Verified Customer Verified Customer

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This is a very nice dealership; They are professional and prompt! My car loves them!😉👍 prompt! My car loves them!😉👍 More

by Donna M. Verified Customer Verified Customer

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Everyone is extremely kind, very experienced and knowledgeable and make the experience a very enjoyable experience. Steve, the one who drives the shuttle deserves as big a raise as possible! knowledgeable and make the experience a very enjoyable experience. Steve, the one who drives the shuttle deserves as big a raise as possible! More

by lsulli24 Verified Customer Verified Customer

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Excellent customer service both with the service department and the sales department. 15 years as a customer, 4 cars later, I couldn’t be happier. Highly recommended. department and the sales department. 15 years as a customer, 4 cars later, I couldn’t be happier. Highly recommended. More

by firerescuemedic Verified Customer Verified Customer

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Terrific service in every way. Explained things in a way I could easily understand. Car was left clean, service was done on time and currier service was a bonus. Explained things in a way I could easily understand. Car was left clean, service was done on time and currier service was a bonus. More

by Jkdeitchman Verified Customer Verified Customer

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Close to our home they had a car that matched our wish list was able to drive away that day list was able to drive away that day More

by gregsons4 Verified Customer Verified Customer

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Always in time, good service, they did excellent job in my Tundra , I will always recommend to my friends! my Tundra , I will always recommend to my friends! More

by Francisco7656 Verified Customer Verified Customer

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