Cowen Dougherty

The salesman was nice, however I did not enjoy that it took us over 6 hours to make a deal with the typical back and forth delay tactic with one of the general managers. took us over 6 hours to make a deal with the typical back and forth delay tactic with one of the general managers. More

by abby Verified Customer Verified Customer

Report | Print

We were in and out in less than 30 minutes. What was needed was there and check in and out was quick and expedient. I gave you 5 stars that says it all. What was needed was there and check in and out was quick and expedient. I gave you 5 stars that says it all. More

by mike_jane_broshear Verified Customer Verified Customer

Report | Print

As of a few minutes ago 3 weeks to get the missing key I should have gotten on purchase day. You lost it I am the one who is put out!!!! should have gotten on purchase day. You lost it I am the one who is put out!!!! More

by mike_jane_broshear Verified Customer Verified Customer

Report | Print

They didn’t want me to pay cash for the purchase, in fact they tried convincing me to finance the purchase. Also they tried to screw me out of $500’s. However I liked the sales person he was a nice guy. I r they tried convincing me to finance the purchase. Also they tried to screw me out of $500’s. However I liked the sales person he was a nice guy. I really had a hard time excepting the vehicle cost more buying it with cash versus financing, that’s messed up!! More

by robert-ferris Verified Customer Verified Customer

Report | Print

Cowen was very knowledgeable and was not forceful in his sale. I was also impressed with the various managers and all in all it was a painless process. I would go there again and send friends that way. Than sale. I was also impressed with the various managers and all in all it was a painless process. I would go there again and send friends that way. Thanks, Cowen!! I love my new car! You were awesome. More

Report | Print

They helped make the process of buying a car fun and easy! I’m thankful I was able to find something i really enjoy at the right price! easy! I’m thankful I was able to find something i really enjoy at the right price! More

by CooperHorn Verified Customer Verified Customer

Report | Print

I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

Report | Print

I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

Report | Print

Simple process, work was done well and in a timely manner. We will be back in the future. manner. We will be back in the future. More

by MIKEDC54 Verified Customer Verified Customer

Report | Print

Jax was great and he made the process smooth and easy! Everyone was so kind and helpful and answered every question I had. Everyone was so kind and helpful and answered every question I had. More

by klind Verified Customer Verified Customer

Report | Print