Cowen Dougherty

The dealer was fine. There extra fees are an unpleasant surprise.. Cash buyers are at a disadvantage. There extra fees are an unpleasant surprise.. Cash buyers are at a disadvantage. More

by RACKI1009 Verified Customer Verified Customer

Report | Print

Amazing experience, amazing guys! Would recommended over and over! Seamless process and walked away with exactly what I wanted! Would recommended over and over! Seamless process and walked away with exactly what I wanted! More

by whithug88 Verified Customer Verified Customer

Report | Print

Excellent service. To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car More

by lmaldonado128 Verified Customer Verified Customer

Report | Print

POOR communication. Had me fill out and pay for vehicle they hadn't procured, and then couldn't get. Then, forgot to call when they did find a vehicle. Filled out sal Had me fill out and pay for vehicle they hadn't procured, and then couldn't get. Then, forgot to call when they did find a vehicle. Filled out sales tax information incorrectly so I couldn't get it registered. Waited a week for them to call me back, which they never did. Also developed a problem with vehicle that I called and was told someone would call back. Went on their website and asked how I could get a call back. I did get a call back pretty quick. Unfortunately it was the Topeka Noller office that was sent my question by mistake. They said they would forward my questions to Lawrence manager. Still no phone call. I emailed salesman. During that correspondence he said the manager told him they would cut me a check for owed sales tax and I should go pay at county registration. Told them I needed corrected paperwork from Noller. Did go to county office that confirmed they needed correct paperwork and they had been calling Noller all morning because of numerous problems and unable to get anyone to answer. County finally got someone to answer at Noller and send the corrected paperwork so I could register vehicle. Been over a week and nobody has yet to call about the sporadic problem with a display screen freezing. This is the 4th vehicle I purchased from them and have never had this much trouble. Must be different management since last purchase. More

by leeannku Verified Customer Verified Customer

Report | Print

Great service and a great team highly recommend. The team was very professional and informative:) The team was very professional and informative:) More

by bwjordan1993 Verified Customer Verified Customer

Report | Print

Cowen was a great sales person. He was knowledgeable and friendly. Answered all of my questions and followed up with me on the next business day. He was knowledgeable and friendly. Answered all of my questions and followed up with me on the next business day. More

by tbrung30 Verified Customer Verified Customer

Report | Print

It was an awesome experience. Cowen really sat down and listened to me to figure out what I wanted and then worked together with his coworkers to find it! Cowen really sat down and listened to me to figure out what I wanted and then worked together with his coworkers to find it! More

by rylkobooks Verified Customer Verified Customer

Report | Print

Service department is always a pleasure to work with. Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop will have to be done at another Hyundai dealership that can complete repair start to finish on property. More

by tonyknierim Verified Customer Verified Customer

Report | Print

Quick and simple. I came in to sit in a couple different options for commuters. Cowen helps find the perfect fit and didn't fight us on staying to make a deal the firs I came in to sit in a couple different options for commuters. Cowen helps find the perfect fit and didn't fight us on staying to make a deal the first day. We returned the next week to test drive and got the deal done More

by Dakota Verified Customer Verified Customer

Report | Print

Finance team is too aggressive and doesn't take no for an answer. I also wasn't told my hybrid isn't able to be a hybrid until Ford fixes their issue. Figure someone who sells the car should know that and answer. I also wasn't told my hybrid isn't able to be a hybrid until Ford fixes their issue. Figure someone who sells the car should know that and let their customers know up front More

by bgreene734 Verified Customer Verified Customer

Report | Print