Courtney Whalen
Courtney Whalen at Sunshine Toyota

Courtney Whalen | Page 3

Service Advisor

Sunshine Toyota

1355 West Dickman Road
Battle Creek, MI 49037

Contact Me
not yet
rated
167 Reviews

Dealership Experience

19 yrs, 1 mo

Industry Experience

20 yrs, 1 mo

not yet
rated

167 Reviews

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167 Reviews of Courtney Whalen

May 23, 2022

Dealership Rating
Employee Rating

Excellent customer service. Did not even buy the car from them and they treat us as valued customers. My father is 97 and lives alone and i’m his daughter and live in a differen More

by benskat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes

Jun 20, 2022

Sunshine Toyota responded

We are happy to hear about your positive experience with us at Sunshine Toyota. We appreciate you both as customers.

May 01, 2022

Dealership Rating
Employee Rating

I am very pleased with the work done on my car when Courtney took charge. There was clear and courteous communication. More

by registeKathy F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Sunshine Toyota responded

Thank you for taking the time to leave a positive review. We appreciate you as a customer here at Sunshine Toyota!

April 15, 2022

Dealership Rating
Employee Rating

I have never been treated so bad, and the service didn't keep me updated More

by Ruger13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Apr 27, 2022

Sunshine Toyota responded

Please accept our sincerest apologies on behalf of Sunshine Toyota. We’re sorry to learn that your experience with us has not been satisfactory. I want to personally apologize for the excessive wait time you have experienced. If you have the time, please contact me directly to discuss this issue. Respectfully, Gary Minneman General Manager gary@sunshinetoyota.com (269) 965-1000

Apr 15, 2022

Ruger13 responded

Had I known I wasn't getting my truck back the next day, I would have taken the courtesy car as I had to find a ride back and forth to work for 2 days.

Apr 23, 2022

Ruger13 responded

I appreciate your apology and taking time to recognize the issue. There isn't much more that can be done at this time. You may want to have a meeting with the service staff, so this doesn't happen to any other customers. I will just have to find another Toyota dealer to go to when I have anything else done on my truck. Patty Mattice Ruger13@ymail.com

April 03, 2022

Dealership Rating
Employee Rating

Was easy to schedule an appointment, my car was taken in on time, and completed in a timely manner. I was greeted by the service writer, and by Brad, the sales manager. More

by barkp7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 20, 2022

Sunshine Toyota responded

We appreciate you as a customer and are glad you could share about your positive experience with us.

March 29, 2022

Dealership Rating
Employee Rating

I was greeted as soon as I entered the device area. Courtney was the service writer. Courtney greeted by name, in a polite and personal manner. Courtney confirmed what was being done that afternoon. Th More

by barkp7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Schultz

March 15, 2022

Dealership Rating
Employee Rating

I was really happy to try this Dealership for the first time. I usually take my Lexus up to Lansing Lexus dealer and I found the experience in a little cheaper keeping it in my local town. More

by Nanjxi2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes, Alysa Clines

March 03, 2022

Dealership Rating
Employee Rating

They have a good service department. Staff all seem very friendly. They set up appointments fairly quickly More

by veronica.cockroft
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Dibiaggio , Aimee Alger, Steve Schultz

February 07, 2022

Dealership Rating
Employee Rating

Fixed the car right the first time. Not much to communicate progress or return phone calls. More

by Billimichigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Howes, Alysa Clines

January 29, 2022

Dealership Rating
Employee Rating

Great and speedy service. Friendly staff.. would highly recommend. I purchased vehicle fro Sunshine Toyota. More

by Golfsal48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2022

Golfsal48 responded

Great work.

October 30, 2021

Dealership Rating
Employee Rating

Tyler B is an awesome sales guy! He gave me info when I asked and was very helpful. Courtney and service dept are awesome too! More

by sherryab1101
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tyler Bloomfield , Aimee Alger

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